lubuntu-desktop team mailing list archive

[Phillip Whiteside <PhillW@xxxxxxxxxxxxxx>]

Regarding the 3 comments,

the link I provide to people actually does give a lot of information as to
the 'whys and wherefores' of using the cli (And how to access it) it does
actually explain what the commands are doing. Any 'how to' that needs the
elevation to sudo powers regardless of CLI or GUI can be abused. I did not
post that link to the Wiki as it is not 'official' documentation, I could,
if it is wished ask a couple of the forum moderators about the possibility
of having it put into the Tutorial part of site and refer people to it
there.

I take great care & check that commands using sudo are not going to bork
something (Hence the instructions on copy & paste).

The basic understanding of the CLI is important, IMHO, for people using any
flavour of ubuntu who seek support.

Regards,

Phill.

On Thu, Apr 8, 2010 at 1:08 PM, Andrew Woodhead <
andrew.woodhead666@xxxxxxxxxxxxxx> wrote:

> The 3 points below can be applied to the GUI method also. The aim of Ubuntu
> is "it just works" so if it doesn't work we should provide help which
> follows this mantra. Here is the command, it just works just like Ubuntu
> just works.
> Makes complete sense.
>
> On Thu, Apr 8, 2010 at 12:14 PM, Chow Loong Jin <hyperair@xxxxxxxxxx>wrote:
>
>> On Thursday 08,April,2010 07:01 PM, Andrew Woodhead wrote:
>> > Because email is text based so text based help is a logical step. Most
>> > of the official documentation also includes text based help which is
>> > usually quicker than a user trying to find what is being described and
>> > possibly clicking the wrong thing and possibly screwing their system. A
>> > command from a knowledgeable user will simply do the job and can be copy
>> > and pasted to the terminal to precisely achieve the goal.
>>
>> While also scaring away new users since they will:
>>  1. not be able to understand the command, or what they are doing
>>  2. be forced to give you their blind trust
>>  3. not be able to reproduce whatever they did again without referring to
>> your
>>    e-mail or chat logs because of #1.
>>
>> There is only one word to describe the act of providing console-only help
>> to new
>> users who are lost in the terminal:
>>
>> *LAZINESS*
>>
>> --
>> Kind regards,
>> Chow Loong Jin (GPG: 0x8F02A411)
>> Ubuntu Developer
>>
>>
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>
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