mahara-contributors team mailing list archive

[Kristina Hoeppner <800511@xxxxxxxxxxxxxxxxxx>]

Re-opening this as sending 'Contact us' messages to institution admins
from institution members that log in is important for multi-tennanted
sites. We are going to ignore other messages and focus on the 'Contact
us' messages in this wishlist item.

We already have a function that differentiates between institution
admins and site admins when a person registers for an account and
'Confirm registration' is turned on. If there is an institution admin,
they receive the notification, if there isn't, the site admin receives
it. I would like to use the same logic here just for people who have an
account as outlined above.

** Changed in: mahara
       Status: Invalid => Confirmed

-- 
You received this bug notification because you are a member of Mahara
Contributors, which is subscribed to Mahara.
Matching subscriptions: mahara-contributors
https://bugs.launchpad.net/bugs/800511

Title:
  "Contact Us" emails should only go to institution admins when sent by
  an institution member

Status in Mahara:
  Confirmed

Bug description:
  Any admin on a site receives Contact Us emails. However, in order to
  have a better workflow and to know who is doing what, it would be
  better if institution admins received only Contact Us messages that
  were sent by members of their institution instead of any message. Many
  messages may pertain to things that they don't know about and thus
  should not receive messages as then nobody feels responsible for them.

  Thus:
  Contact Us message from logged out user -> Site Admin
  Contact Us message from logged in user No institution -> Site Admin
  Contact Us message from logged in user with institution -> Institution admin / admins if in multiple institutions

  I would propose not to send the latter message to the site admin to
  avoid that admins don't know who also got this email / if somebody
  else already dealt with this.

  I would also update the sentence at the bottom to if possible to make
  it clear why they get an email:

  You receive this message because you are the [site admin / institution
  admin for [name of the institution]]. This is an auto generated
  notification from [site name]. To update your notification
  preferences, visit URL.

  The same should go for Objectionable Content, and the virus messages.
  Though for the latter, the site admin should probably receive all
  emails.

To manage notifications about this bug go to:
https://bugs.launchpad.net/mahara/+bug/800511/+subscriptions