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Re: How will price per user really work?

 

Hi Houssine,

I believe we all can agree to disagree, but nevertheless let's stay positive and be cordial. I am hoping we can keep the discussion positive and constructive.

Regards,
Hery

On 05/20/2014 03:36 AM, Houssine BAKKALI wrote:

The thing I just figured out is that the weed brought by the venture capitalists was of a very high quality!

You should at least share it with us! Cause we're not on the same trip!

On May 19, 2014 7:30 PM, "Fabien Pinckaers" <fp@xxxxxxxxxxx <mailto:fp@xxxxxxxxxxx>> wrote:



    On 05/19/2014 02:54 PM, TeMPO Consulting wrote:
    > Hello Fabien
    >
    > after attending two webminars and reading all the mail related to
    > pricing I still have two major questions
    >
    >  1. are the prices listed at https://www.odoo.com/page/pricing
    related
    >     to the SaaS offer or to Odoo Enterprise, or both ?

    Both. We want to keep the same price/contract in order to not create
    pricing competition between both. It also allows people to switch from
    saas to on-premise without having to change their contracts.

    >  2. if they also apply to Odoo Enterprise what is the SLA
    provided by
    >     the "Community Support" ?

    What do you mean by community support?


    >
    > many thanks for your reply.
    >
    > Maurice MORETTI
    >
    >>> Basic math for a client with 20 users and 5 apps for 24 months:
    >>>   * 20 users x 5 apps x 24 months x $15 = $36,000
    >>>   * Partner commission for 24 months (~50%)= $18,000
    >> No, this is a common usecase:
    >>
    >> Here is a typical use case (with old pricing), 40 users:
    >>   - Public Price: $18720
    >>   - Partner Price: $9360 (a ready partner)
    >>   - Price sold to customer: $13.000
    >>   - Implementation Cost:    $90.000
    >>
    >> Maintenance part of the TCO: 12.6%
    >> Commission  part of the TCO:  3.5%
    >>
    >>
    >>
    >>> On Sun, May 18, 2014 at 11:47 AM, Fabien Pinckaers
    <fp@xxxxxxxxxxx <mailto:fp@xxxxxxxxxxx>
    >>> <mailto:fp@xxxxxxxxxxx <mailto:fp@xxxxxxxxxxx>>> wrote:
    >>>
    >>>     Hi,
    >>>
    >>>     I just wrote a blog to explain the new pricing:
    >>> https://www.odoo.com/blog/1/post/158
    >>>
    >>>     Please read it before going further in this email.
    >>>
    >>>
    >>>     I'll try to answer most questions here:
    >>>
    >>>     1/ How to compute the price?
    >>>
    >>>     The price is: # total of users X # of apps bundle X 12EUR
    >>>
    >>>     2/ Why don't we charge according to real usage? (e.g.: 5
    users on CRM, 3
    >>>     on accounting, 7 on projects?)
    >>>
    >>>     Because it's impossible to predict for yearly contracts!
    Quoting would
    >>>     become a nightmare and a lot of people would abuse from
    this unclear
    >>>     situation. (a customer would start with a low price but
    three month
    >>>     after we would have to upsell him because of the number of
    users on some
    >>>     apps)
    >>>
    >>>     Lets take the following use case: a company of 10 users
    that uses CRM,
    >>>     accounting, projects. They have 3 sales person, 4
    consultants, 1
    >>>     director, 1 secretary and 1 accountant.
    >>>
    >>>     When you do a quote for this customer, how many users do
    they have per
    >>>     application?
    >>>       - is the director using accounting and CRM?
    >>>       - can the sales have read access to project for
    follow-ups to their
    >>>         customers?
    >>>       - can the accounting check sales orders coming from the
    sales?
    >>>       - is it the secreatary that give access rights to others
    users?
    >>>
    >>>     I checked in our production database. We have 7 persons
    working in the
    >>>     marketing department. If one do a quote of 7 users for the
    marketing
    >>>     application bundle, it's totally under-estimated.
    >>>
    >>>     In reality, we have 45 users on marketing application, not 7:
    >>>       - the Professional Service team that built the
    certification sample
    >>>         exam on the website (survey)
    >>>       - users that train others users on features
    >>>       - managers that need statistics about events, mass
    mailing, ...
    >>>       - most sales need an access to check prospects on events,
    >>>       - system administrator need an access to allocate access
    rights and
    >>>         test for others users
    >>>
    >>>     3/ Is it expensive?
    >>>
    >>>     Absolutly not. It's 2x to 3x cheaper than the market
    average. Check this
    >>>     comparison of software vendors:
    >>> https://www.odoo.com/website/image/ir.attachment/537400/datas
    >>>
    >>>     Moreover, partners get 50% to 60% discount on the public
    price. It means
    >>>     gold partners pay only 4.8EUR / $6 per user and per
    application. Whatever
    >>>     the market, it's super cheap and super competitive.
    >>>
    >>>
    >>>     4/ Is it an increase of the price?
    >>>
    >>>     For some customers: no. (1-3 apps)
    >>>     For some customers: yes.
    >>>
    >>>     The biggest increase would be around 2x more for one
    particular customer
    >>>     that uses a lot of applications. (6) I never saw a company
    running 10
    >>>     apps and if they do, it's normal that they pay 120EUR per
    user because the
    >>>     value they get from Odoo is huge. No other product can
    offer this.
    >>>
    >>>
    >>>     5/ localization & customization
    >>>
    >>>     Odoo has a lot of huge advantages compared to traditional
    ERPs:
    >>>       - higher scope: website, ecommerce, cubes analysis, CRM, ...
    >>>       - better usability, faster implementation
    >>>       - better flexibility: allows custom development and high
    level config
    >>>
    >>>     Odoo also has a few disadvantages compared to traditional
    ERPs, the main
    >>>     one is the localization in some countries. (something we
    will fix for v9
    >>>     as we will massively invest in accounting l18n)
    >>>
    >>>     Odoo has a lot of PROS and a few CONs. But the few CONs
    are largely
    >>>     compensated by the PROs. As the product is better,
    economics tell us
    >>>     that the product must be more expensive.
    >>>
    >>>     Not only we are not more expensive, but we are at least 2x
    to 3x
    >>>     cheaper. And, if you take the partner price 4.8EUR per
    user and per app,
    >>>     we are 6x cheaper than the competition!
    >>>
    >>>     I do not know a lot of industry where a product can be 2X
    cheaper for a
    >>>     better quality.
    >>>
    >>>     One should not be frustrated about the price.
    >>>
    >>>     @marcelo
    >>>     > I recently read the posts by the Compiere founder
    explaining what
    >>>     > went wrong after he got VC money. Read it and it will
    look like it is
    >>>     > all happening again.
    >>>     Every time we do a change in the community people cry:
    take care of
    >>>     forks, read Jorge's blog, VCs are evil, OpenERP does not
    understand its
    >>>     users...
    >>>
    >>>     Odoo is not comparable to Compiere/Tryton/Openbravo or
    others. The
    >>>     sustainability of a product is not related at all with
    fork threats,
    >>>     failure of others open source software or what ever.
    >>>
    >>>     The sustainability of every product is directly linked to
    it's ability
    >>>     to create a sustainable model where partners and
    publishers get enough
    >>>     revenues to grow their activities on the product.
    >>>
    >>>     This requires a lot of things like: having a great product
    allowing good
    >>>     service margins, a good price for the publisher, happy
    customers, etc.
    >>>
    >>>     >      What kind of business puts potential clients in
    front of active
    >>>     > paying clients? The model is wrong wrong wrong.
    >>>
    >>>     What's wrong is to have a pricing so cheap that it does
    not allow to
    >>>     sustain the development of the product, or too few
    customers because the
    >>>     product is not competitive. That's what killed some products.
    >>>
    >>>     >       If Odoo was a ready-to-use software then the model
    would make a
    >>>     > lot of sense. But they are ignoring the importance of
    localization &
    >>>     > customization. If I wanted off the shelf software I
    wouldn't bother
    >>>     > going open source.
    >>>
    >>>     Our customers don't choose Odoo beause it's open source.
    They choose
    >>>     Odoo because it's better (products and/or servives of
    partners)
    >>>
    >>>     We should stop being frustrated of being open source. It's
    not because
    >>>     we are open source that we should be cheaper. The only
    thing that
    >>>     matters for a customer is to have a great product at an
    affordable
    >>>     price.
    >>>
    >>>     Open Source is not a customer value, it's a way to develop
    better
    >>>     products.
    >>>
    >>>
    >>>     >             Also, this thing that partners will not get
    any commission
    >>>     >         on contracts with more than two years is REALLY
    nonsense. It
    >>>     >         essentially means that the contract will become
    50% more
    >>>     >         expensive on the 3rd year because the partner
    will need that
    >>>     >         revenue back and of course it will be important
    for the client
    >>>     >         to keep bonds with the partner. It is really sad
    when
    >>>     companies
    >>>     >         pull this sort of crap on their "partners".
    >>>
    >>>     My understanding is that partners don't sell Odoo
    Enterprise because of
    >>>     their commissions. They sell it because they need it for
    their customers
    >>>     and because this allows them to sell more services. (and
    this is how it
    >>>     should be)
    >>>
    >>>     The part of the commission on Odoo Enterprise is usually
    lower than 4%
    >>>     of the revenue a partner take on a project. So, their
    motivation is not
    >>>     on the commission.
    >>>
    >>>     I may be wrong. I am open to discuss this during the
    community days.
    >>>
    >>>
    >>>
    >>>     Hope it helps better understanding this strategic move,
    >>>     Thanks for the feedback,
    >>>
    >>>     --
    >>>     Fabien Pinckaers
    >>>     Odoo Founder
    >>>
    >>>     Phone: +32.81.81.37.00 <tel:%2B32.81.81.37.00>
    >>>     Web: https://www.odoo.com
    >>>     Twitter: @fpopenerp
    >>>
    >>> _______________________________________________
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    <https://launchpad.net/%7Eopenerp-community>
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    <mailto:openerp-community@xxxxxxxxxxxxxxxxxxx>
    >>>     <mailto:openerp-community@xxxxxxxxxxxxxxxxxxx
    <mailto:openerp-community@xxxxxxxxxxxxxxxxxxx>>
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    >>>
    >>>
    >>
    >
    >
    > --
    > Très cordialement
    >
    > Maurice MORETTI
    >
    >
    _________________________________________________________________________
    > TeMPO CONSULTING 20, avenue de la Paix 67000 Strasbourg FRANCE
    >
    > Web   : http://www.tempo-consulting.fr
    > email : mm@xxxxxxxxxxxxxxxxxxx <mailto:mm@xxxxxxxxxxxxxxxxxxx>
    >
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    --
    Fabien Pinckaers
    Odoo Founder

    Phone: +32.81.81.37.00 <tel:%2B32.81.81.37.00>
    Web: https://www.odoo.com
    Twitter: @fpodoo

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