openerp-india team mailing list archive

["Amit Parik \(OpenERP\)" <amp@xxxxxxxxxxx>]

Hello GrtSrkn,

Faced the same problem.

Also I could see that Sale order goes into "Done' state without
generated the Invoice which is also not good!

Thank you!

** Changed in: openobject-addons
   Importance: Undecided => Medium

** Changed in: openobject-addons
       Status: New => Confirmed

** Changed in: openobject-addons
     Assignee: (unassigned) => OpenERP R&D Addons Team 2 (openerp-dev-addons2)

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https://bugs.launchpad.net/bugs/1085377

Title:
  Returning 1 product of many causes order invoice control to Not
  Applicable

Status in OpenERP Addons (modules):
  Confirmed

Bug description:
  Hello,

  Something what happens frequently is that customers return products
  from your order. Try to simulate this, tested also on the latest
  trunk.

  (Build 889)
  server (4625)
  addons (8176)
  web (3543)

  When I speak of sales order I mean an order with for example 3
  different products in one order.

  - Make an order for customer and deliver it without invoicing it, or when using the delivery with grouped invoicing active.
  - Order is in status deliverd, to be invoiced
  - Return 1 product on that order, accept the goods back into your warehouse. Return it without invoicing/refund (logical because the original order is not yet invoiced)
  - Product get's back into your warehouse
  - The original order is changed from To be invoiced to Not Applicable !!! Details of this order is still delivered with all products. However the order can't be invoiced any more.

  When order is invoiced right after delivery there is no problem, the
  retured product can be returned with invoicing/refund. When you choose
  this method always this could be a solution, but the original order
  should be invoiceable for the complete delivery. Which is not possible
  once you have returned products. (This is however correct when you
  return an order completely)

  An other solution could be to not change the invoice control from To
  be invoiced to Not Applicable but only the order line of the returned
  product from delivered to returned/cancelled.

  For not loosing sight on ongoing orders I asume that it is more safe
  to always invoice the complete original order, and use the refund
  option while returning only a few products out of a group of products.

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