touch-packages team mailing list archive

[Merle Hall <1342497@xxxxxxxxxxxxxxxxxx>]

Attaching debuggingUSB_results.txt which is the output of all the steps
on the DebuggingPrintingProblems#USB_printer page.

** Attachment added: "debuggingUSB_results.txt"
   https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1342497/+attachment/4176177/+files/debuggingUSB_results.txt

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https://bugs.launchpad.net/bugs/1342497

Title:
  Adding CP400 printer gives "client-error-not-possible" error

Status in “cups” package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu 14.04 LTS

  cups:
    Installed: 1.7.2-0ubuntu1
    Candidate: 1.7.2-0ubuntu1
    Version table:
   *** 1.7.2-0ubuntu1 0
          500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages
          100 /var/lib/dpkg/status

  system-config-printer-gnome: /usr/share/system-config-printer/system-
  config-printer.py

  Appears to find the drivers and gets to the New Printer page.  Hitting
  Apply button gives:

  CUPS Server Error: There was an error during the CUPS operation:
  'client-error-not-possible'.

  Once it created a greyed out printer icon with what looked like a
  vertical = sign over it.  Every other time, it simply gives the error.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-30.55-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Tue Jul 15 21:46:50 2014
  Lpstat:
   device for Canon-CP400: ///dev/null
   device for HP_LaserJet_P1006: hp:/usb/HP_LaserJet_P1006?serial=AB0NM85
   device for PDF: cups-pdf:/
  MachineType: System76, Inc. Ratel Performance
  Papersize: letter
  PpdFiles:
   PDF: Generic CUPS-PDF Printer
   HP_LaserJet_P1006: HP LaserJet p1006, hpcups 3.14.3, requires proprietary plugin
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic root=UUID=fe71734f-4e7d-490e-b08a-446c29db9788 ro quiet splash
  SourcePackage: cups
  UpgradeStatus: Upgraded to trusty on 2014-07-04 (11 days ago)
  dmi.bios.date: 07/01/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0507
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H87I-PLUS
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: MB-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: System76. Inc.
  dmi.chassis.version: Desktop
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0507:bd07/01/2013:svnSystem76,Inc.:pnRatelPerformance:pvrratp2:rvnASUSTeKCOMPUTERINC.:rnH87I-PLUS:rvrRevX.0x:cvnSystem76.Inc.:ct3:cvrDesktop:
  dmi.product.name: Ratel Performance
  dmi.product.version: ratp2
  dmi.sys.vendor: System76, Inc.

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