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[Bug 1406177] [NEW] [20ANCTO1WW, Realtek ALC3232, Speaker, Internal] No sound at all (speakers or headphones)

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Public bug reported:

justin@j-ll-len:~$ lsb_release -rd
Description:	Ubuntu 14.10
Release:	14.10

Expected:
Sounds playback works out of the box on 14.10.

What happens:
Sound does not work out of the box on 14.10.

Detailed report:

After struggling and giving up on 14.04 on a Lenovo T440p (random
complete lock-ups that wouldn't even respond to magic sysrq keys) I
attempted 14.10 and it appears to work fine. No crashes, nvidia drivers
install, all is well with the latest 2.28 BIOS version. This machine
apparently has some issues with particular BIOS versions > 1.14
(https://answers.launchpad.net/ubuntu/+question/246834).

No matter what sounds settings I fiddle (via the GUI sound settings or
alsamixer from the terminal) I cannot get it to play the test sounds or
sounds in an application (Chrome, etc). The card is not muted, and it is
detected in sound settings. The machine came with Windows, but I did not
test sound before installing Ubuntu. I will test that shortly and update
the bug with those results (to help determine if it might be a hardware
failure). Hopefully the bug has attached relevant log output from the
command I ran "ubuntu-bug -s audio". But I'll aso attach the output of
alsa-info.sh.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.16.0-23.31-generic 3.16.4
Uname: Linux 3.16.0-23-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  justin     2307 F.... pulseaudio
 /dev/snd/pcmC1D0c:   justin     2307 F...m pulseaudio
 /dev/snd/controlC1:  justin     2307 F.... pulseaudio
                      justin     5731 F.... alsamixer
CurrentDesktop: Unity
Date: Sun Dec 28 19:36:19 2014
InstallationDate: Installed on 2014-12-29 (0 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  justin     2307 F.... pulseaudio
 /dev/snd/pcmC1D0c:   justin     2307 F...m pulseaudio
 /dev/snd/controlC1:  justin     2307 F.... pulseaudio
                      justin     5731 F.... alsamixer
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [20ANCTO1WW, Realtek ALC3232, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/21/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: GLET74WW (2.28 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20ANCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50512 STD
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGLET74WW(2.28):bd10/21/2014:svnLENOVO:pn20ANCTO1WW:pvrThinkPadT440p:rvnLENOVO:rn20ANCTO1WW:rvrSDK0E50512STD:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20ANCTO1WW
dmi.product.version: ThinkPad T440p
dmi.sys.vendor: LENOVO

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug utopic

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1406177

Title:
  [20ANCTO1WW, Realtek ALC3232, Speaker, Internal] No sound at all
  (speakers or headphones)

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  justin@j-ll-len:~$ lsb_release -rd
  Description:	Ubuntu 14.10
  Release:	14.10

  Expected:
  Sounds playback works out of the box on 14.10.

  What happens:
  Sound does not work out of the box on 14.10.

  Detailed report:

  After struggling and giving up on 14.04 on a Lenovo T440p (random
  complete lock-ups that wouldn't even respond to magic sysrq keys) I
  attempted 14.10 and it appears to work fine. No crashes, nvidia
  drivers install, all is well with the latest 2.28 BIOS version. This
  machine apparently has some issues with particular BIOS versions >
  1.14 (https://answers.launchpad.net/ubuntu/+question/246834).

  No matter what sounds settings I fiddle (via the GUI sound settings or
  alsamixer from the terminal) I cannot get it to play the test sounds
  or sounds in an application (Chrome, etc). The card is not muted, and
  it is detected in sound settings. The machine came with Windows, but I
  did not test sound before installing Ubuntu. I will test that shortly
  and update the bug with those results (to help determine if it might
  be a hardware failure). Hopefully the bug has attached relevant log
  output from the command I ran "ubuntu-bug -s audio". But I'll aso
  attach the output of alsa-info.sh.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.16.0-23.31-generic 3.16.4
  Uname: Linux 3.16.0-23-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  justin     2307 F.... pulseaudio
   /dev/snd/pcmC1D0c:   justin     2307 F...m pulseaudio
   /dev/snd/controlC1:  justin     2307 F.... pulseaudio
                        justin     5731 F.... alsamixer
  CurrentDesktop: Unity
  Date: Sun Dec 28 19:36:19 2014
  InstallationDate: Installed on 2014-12-29 (0 days ago)
  InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  justin     2307 F.... pulseaudio
   /dev/snd/pcmC1D0c:   justin     2307 F...m pulseaudio
   /dev/snd/controlC1:  justin     2307 F.... pulseaudio
                        justin     5731 F.... alsamixer
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [20ANCTO1WW, Realtek ALC3232, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/21/2014
  dmi.bios.vendor: LENOVO
  dmi.bios.version: GLET74WW (2.28 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20ANCTO1WW
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0E50512 STD
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrGLET74WW(2.28):bd10/21/2014:svnLENOVO:pn20ANCTO1WW:pvrThinkPadT440p:rvnLENOVO:rn20ANCTO1WW:rvrSDK0E50512STD:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 20ANCTO1WW
  dmi.product.version: ThinkPad T440p
  dmi.sys.vendor: LENOVO

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