ubuntu-appstore-developers team mailing list archive

[Michael Spencer <sonrisesoftware@xxxxxxxxx>]

I had a similar problem recently with an app on the Software Center, and I think the best way to handle this is to support the developer publicly replying to comments.

Here is the specification made for the Software Center: https://wiki.ubuntu.com/SoftwareCenter/RatingsAndReviews#Replying_to_a_review_as_the_developer

--
Michael Spencer | sonrisesoftware.com

On May 27, 2014, at 8:02 AM, Daniel Holbach <daniel.holbach@xxxxxxxxxx> wrote:

> Hello everybody,
> 
> Robert brought up a really good point in a discussion recently: how do we balance ratings and reviews?
> 
> Let's suppose your app had a bug in the first version which was fixed quickly. For some time it might look to users like it was a problematic app.
> 
> A few topics for discussion as far as I can see:
> 
> - Do we store information on which version of the app a
>   review/rating was done? Could we do something with that?
> - Do we plan to expire ratings and reviews which were
>   done ages ago?
> - Do we know of any other mechanisms which are used
>   elsewhere?
> 
> Thanks a bunch in advance.
> 
> Have a great day,
> Daniel
> 
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