ubuntu-appstore-developers team mailing list archive

[Michael Nelson <michael.nelson@xxxxxxxxxxxxx>]

On Tue, May 27, 2014 at 2:58 PM, Daniel Holbach
<daniel.holbach@xxxxxxxxxx> wrote:
> Hello,
>
> My mistake, I'll send a generalised mail to the mailing list in a bit. :-)

Just a head's up for some relevant info on that discussion:

First, there's mpt's previous spec for how reviews should be presented
(in software-center, but I don't think what we want will have changed
too much) [1]. It says ideally we'd display:

1. any review that you (yourself) have submitted previously
(regardless of version);

2. any reviews for the latest version that is available for your
Ubuntu release (sorted by helpfulness or recency, depending on the
current sort);

3. any reviews of the next most recent version available for your
Ubuntu release, and so on.

That said, the work to do that on the server was never done for
software center, so now might be a good time to do so :-)
Currently the server has reviews being returned simply sorted by
helpfulness. I've created a bug so it gets prioritised as soon as the
functionality is discussed and confirmed [2].

[1] https://wiki.ubuntu.com/SoftwareCenter/RatingsAndReviews#Presenting_reviews
[2] https://bugs.launchpad.net/rnr-server/+bug/1323653

>
>
> Have a great day,
>  Daniel
>
>
> On 27.05.2014 14:57, Daniel Holbach wrote:
>>
>> Hello,
>>
>> maybe we can have the discussion in a generalised fashion on the list?
>>
>>     ubuntu-appstore-developers@xxxxxxxxxxxxxxxxxxx
>>
>> Or maybe on a bug report?
>>
>> Have a great day,
>>    Daniel
>>
>>
>> On 27.05.2014 14:20, Robert Park wrote:
>>>
>>> Yes, scalability is an important concern ;-)
>>>
>>> I would be *super* happy if reviews of old releases could be hidden
>>> behind some kind of click-through link. Eg, the store should only
>>> display reviews of the current version, and then at the end of the
>>> reviews have a link saying 'Click here to see reviews of older
>>> versions.' and then you click it and see the bad reviews.
>>>
>>> That way app developers are given a second chance when they upload new
>>> releases... Right now it looks really bad for my app! I might have to
>>> delete the whole thing and upload the app anew just to get away from
>>> these bad reviews.
>>>
>>> On Tue, May 27, 2014 at 1:37 PM, Daniel Holbach
>>> <daniel.holbach@xxxxxxxxxx> wrote:
>>>>
>>>> Hello,
>>>>
>>>> I don't think that manually removing comments or contacting those users
>>>> is
>>>> going to scale. We need a clever algorithm to figure out votes/comments
>>>> based on time and new releases.
>>>>
>>>> Have a great day,
>>>>    Daniel
>>>>
>>>>
>>>>
>>>>
>>>> On 27.05.2014 12:08, Robert Park wrote:
>>>>>
>>>>>
>>>>> Well no, definitely don't want to give unscrupulus app authors total
>>>>> control to just delete all unfavorable reviews, but in this case the
>>>>> issue is resolved so the unfavorable reviews are a bit unfair for
>>>>> me... users will see "1 star doesn't work" and won't bother to install
>>>>> it, when it's working fine now. So maybe we can contact those users
>>>>> and ask them to try the new version or something, and re-review. Not
>>>>> sure how best to proceed.
>>>>>
>>>>> On Tue, May 27, 2014 at 12:05 PM, Alan Pope <alan.pope@xxxxxxxxxxxxx>
>>>>> wrote:
>>>>>>
>>>>>>
>>>>>> Sounds like a bug for Martin. I don't think we want to set a precedent
>>>>>> of deleting unfavourable reviews, but that's his domain.
>>>>>>
>>>>>> On Tue, May 27, 2014 at 11:13 AM, Robert Park
>>>>>> <robert.park@xxxxxxxxxxxxx>
>>>>>> wrote:
>>>>>>>
>>>>>>>
>>>>>>> Bah, this has been such a process, getting Soonsnap working and
>>>>>>> accepted in the store, thank you both so much for all the reviews and
>>>>>>> hassle ;-)
>>>>>>>
>>>>>>> One last question... there's two 1-star reviews in the store,
>>>>>>> complaining about the app being broken. Can we remove those now that
>>>>>>> it's fixed? Not very fair to scare users away from a working app with
>>>>>>> reviews claiming that it's broken.
>>>>>>>
>>>>>>> At the very least we should follow Google Play here and say "this
>>>>>>> review is for a previous version"
>>>>>>>
>>>>>>> Thanks!
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Alan Pope
>>>>>> Engineering Manager
>>>>>>
>>>>>> Canonical - Product Strategy
>>>>>> +44 (0) 7973 620 164
>>>>>> alan.pope@xxxxxxxxxxxxx
>>>>>> http://ubuntu.com/
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Get involved in Ubuntu development! http://packaging.ubuntu.com
>>>> Follow @ubuntudev on identi.ca/twitter.com/facebook.com/G+
>>>
>>>
>>
>>
>
>
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