ubuntu-bugcontrol team mailing list archive

[C de-Avillez <hggdh2@xxxxxxxxx>]

On Sun, 10 May 2009 00:21:10 +0100
Ben Crisford <webmaster@xxxxxxxxxxxxxxxxxxxxxxx> wrote:

> 1) Do you promise to be polite to bug reporters even if they are rude
> to you or Ubuntu?  Have you signed the Ubuntu Code of Conduct?
> 2) Have you read Bugs/HowToTriage[0], Bugs/Assignment[1] and
> Bugs/Importance[2] at wiki.ubuntu.com?  Do you have any questions
> about that documentation?
> 3) What sensitive data should you look for in a private Apport crash
> report bug before making it public?  See Bugs/HowToTriage[1] for more
> information.
> 4) Is there a particular package or group of packages that you are
> interested in helping out with?
> 5) We also need to see a list of five or more bugs which you have
> triaged.  These bugs should demonstrate your understanding of the
> triage process and how to properly handle bugs.  If there is a bug in
> your list that does not have an importance indicate what importance
> you would give it after becoming a member of Ubuntu Bug Control.
> Please use urls in your list of bugs so I can more easily find them.
> 
> -----------------------------------------------------------------------------------
> 
> 1) As you can see from my bug triaging with the bug squad (I hope!) I
> always try to be polite to bug reporters or other commenters no
> matter what.  After all, they have taken the time to make ubuntu
> better, but sometimes they need a hand with triaging, who would I be
> to deny them that.  And yes I have signed the Ubuntu CoC.
> 
> 2) I have read the documentation thouroughly when I first joined the
> bugsquad. And whenever I am doubtful of something I refer to it.  I
> have the wiki links saved in a .txt in my home folder in case I need
> to visit them.
> 
> 3) The 'stacktrace.txt' file which is attatched in apport crash
> report bugs could have sensitive information such as passwords, bank
> numbers, CSS keys or e-mail addresses.
> 
> 4) I wouldn't say there was a particurlar package I want to help out
> with, but there are so many packages in ubuntu and in the repos I
> often find myself being put off a few reports when I check out the
> ubuntu bugs because I don't know the package too well, which I find
> makes triaging a whole lot easier.  I feel more comfortable with the
> more commonly used packages such as firefox, and rhythmbox.
> 
> 5) Examples of my bug triaging can be found at...:
> 
> https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/374244
> -- I would have given that bug a 'High' importance because openoffice
> spreadsheet is often used for important financial information, and if
> the reporter hadn't noticed that bug his potentially important
> spreadsheet could've been ruined.

You tested & found a bypass. Good work. I am not sure about being
high/mediaum, though -- a 10^-2 error can be a significant error, or
not. On the other hand, the previous cells, with the same formulas, did
not err out. Hum. Yes. High. This makes formulas alightly
unpredictable, which is bad.

> 
> https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/373889 -- This
> bug I see as being reasonably low importance.  Although alot of
> people rely on bluetooth to send files, the file transfers were still
> possible, just with a different method, so the bug could be worked
> around.
> 

Agreed. Good work.

> https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/373791
> -- I would have given this a 'Medium' importance, as it badly effects
> a very small amount of people.
> 

It would be interesting to also have the NetworkManager's messages
(usually found in /var/log/syslog), and the wireless driver load
messages (it is probably the b43, and they will be in dmesg).
Generically, it is better to have the full data, instead of the log
excerpts provided. An easy way -- for this case -- would be to ask the
reporter to run 'apport-collect -p linux 373791'. Not sure about the
importance, though -- only two affected users so far, and the BCM32xx
is pretty common.

But good work.


> https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/335986 -- In
> my opinion that bug was of 'Low' importance because it mildly
> affected a small amount of people.

Agree. It is now a good idea to check upstream to verify if this bug is
already reported there, and add the links.
> 
> https://bugs.launchpad.net/ubuntu/+source/kompozer/+bug/374062 --
> That bug was a quick one to confirm.

Yes, it does seem like a wish. 

> 
> Anyway I really hope you conside me for the bug control team, i've
> wanted to join for so long :D.
> 

Now, for some generic comments:

* you do not need to apologise for not knowing something... and I
  apologise for that comment ;-)
* Although you have, at all times, been polite, it is not a bad idea to
  follow the spirit of the standard replies (for example, "thank you
  for opening this bug and helping make Ubuntu better...", etc, etc).
* I have seen you quite a lot on #ubuntu-bugs, and I have followed your
  work. You are not afraid to ask when in doubt, and I consider this
  *extremely* good.

Nevertheless, I think you might benefit from a bit more of bug work. As
such, I am afraid right now I cannot give you a positive response (nor
a negative one, since I think you have been doing good, just needing a
bit more of experience.

+0.

> Have a great day :),
> Ben Crisford

You too. Cheers, and thanks for helping. We do appreciate. 

..hggdh..

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