ubuntu-bugcontrol team mailing list archive

[Gursimran singh <simar.i3r@xxxxxxxxx>]

Hi Ahmed,
I'm glad that you applied for bug control.

On Fri, Sep 16, 2011 at 10:37 PM, Ahmed Shams
<ahmedkhattabshams@xxxxxxxxx>wrote:

> Hello Everybody,
> My name is Ahmed Shams(ashams), a bug triager, and I request to join Bug
> Control Team.
> https://launchpad.net/~ashams
> https://wiki.ubuntu.com/AhmedShams
>
> Here are the requested answers:
>
>    - Do you promise to be polite to bug reporters even if they are rude to
>    you or Ubuntu? Have you signed the Ubuntu Code of Conduct?
>
> Of course Yes.
>
>    -
>
>    Have you read Bugs/HowToTriage<https://wiki.ubuntu.com/Bugs/HowToTriage>,
>    Bugs/Assignment <https://wiki.ubuntu.com/Bugs/Assignment>, Bugs/Status<https://wiki.ubuntu.com/Bugs/Status>and
>    Bugs/Importance <https://wiki.ubuntu.com/Bugs/Importance>? Do you have
>    any questions about that documentation?
>
> Yes I read them. No I don't have questions anymore!
>
>    -
>
>    What sensitive data should you look for in a private Apport crash
>    report bug before making it public? See Bugs/HowToTriage<https://wiki.ubuntu.com/Bugs/HowToTriage>for more information.
>
> This point requires some detailed explaination, but in short:
> 'Coredump.gz' if exists check for 'Stacktrace.txt' if exist too check
> 'Stacktrace.txt' and 'ThreadStacktrace.txt' for sensitive data(ie passwords,
> server names, or any other data that can harm it's owner if opened to
> public) if found sensitive data in 'Stacktrace.txt' and/or
> 'ThreadStacktrace.txt' keep the bug private through it's life, if didn't
> find any sensitive data anywhere in both files remove 'Coredump.gz'(if it
> still exists) and mark as public. In all cases it won't harm if bug kept
> private through it's life, but can harm if marked public(counting human
> error to recognize sensitive data).
>
>    - Is there a particular package or group of packages that you are
>    interested in helping out with?
>
> I like 'xserver-xorg-input-synaptics' and I work in it most of my time, but
> I like to get outside Xorg when it gets hellish!.
>
>    -
>
>    Five bug reports which I have triagged and Explanation of my decisions:
>
> *[1]*=======================
> *Bug#*: pad.lv/825548
> *Bug*: Touchpad cursor moves twice as fast horizontally after connecting
> an external monitor
> *Decision*: Enhanced title, Requested information and set to 'Incomplete.
> After investigating files reporter attached, bug 'Confirmed' then forwarded
> upstream.
>
> ***Importance*: 'Medium'
> *Importance* *Explanation*: Known bug + affects wide range of users of
> default installation.
>

You reported the bug upstream after properly dressing it. The importance
could have been low to medium depending on how much people is effected (is
the bug there for all touchpads.). You decided well.


>
> *[2]*=======================
> *Bug*#: pad.lv/822144
> *Bug*: Touchpad with integrated click buttons: right button missing, both
> mouse buttons act as left
> *Decision*: Requested information and set to 'Incomplete.  After
> investigating files reporter attached, bug 'Confirmed' then forwarded
> upstream.
> *Decision* *Explanation*: bug lacked documentation, after reporter replied
> continued triagging.
>
> *Importance*: 'High'
> *Importance* *Explanation*: Severe impact on users of a popular machine.
>

Good work. One piece of advice, if its not in your attention that you must
make sure that bug is not ubuntu centric before moving it upstream. Good
work!!!

>
> *[3]*=======================
> *Bug*#: pad.lv/815163
> *Bug*: [EEPC-1215p] touchpad does weird things after a few minutes of use
> *Decision*: Moved to Kernel(linux)
> *Decision* *Explanation*: Xorg failed to read device(recorded in
> 'XorgLog.txt')
>
> ***Importance*: 'Low'
> *Importance* *Explanation*: Workaround existed(though hard)
>

Great!!! you nicely identified a kernel bug. Although there is not enough
evidence but still these type of bugs originate in kernel.

>
> *[4]*=======================
> *Bug*#: pad.lv/833840
> *Bug*: synaptics touchpad doesnt enable after disabling from fn+f6 key on
> dell xps l702x. Even after restart just doesn't work now
> *Decision*: Requested info and marked incomplete, after reporter replied
> and made some investigation, moved to 'gnome-settings-daemon' (which is out
> of my experience, so we need help overthere!)
> *Decision* *Explanation*: proplem troubleshooted for every potential cause
> one by one but seemed to be clear, so moved to it's latest potential
> cause(in my opinion).
>

> *Importance*: 'Low'
> *Importance* *Explanation*: Caused by defined user action which can be
> easily worked around (though it can be annoying)
>

+1 you seemed to have understood the importance  well..

>
> *[5]*=======================
> *Bug*#: pad.lv/844892
> *Bug*: No mouse (touchpad & nipple) after installation, usb mouse works
> (thinkpad t43/p) [oneiric beta-1]
> *Decision*: Marked to 'Incomplete' then 'Confirmed' in kernel after
> reporter's response. Not forwarded to Kernel BTS as kernel.org is under
> maintenance till now!.
> *Decision* *Explanation*: Xorg doesn't detect device at all, in order to
> move to kernel(linux) and forward upstream I requested more testing/info to
> confirm it in kernel. Thanks to the reporter(latrom) the devices file
> confirmed it.
>
> *Importance*: 'High'
> *Importance* *Explanation*: Causes total inusability in touchpad and even
> in mouse(see comment#5).
>

+1
The importance high means that the bug effects a lot of people. I hope thats
true..

>
>
> *I would like to express appreciation to Gursimran Singh Mohar (simar) for
> his great effort on helping me down the road to here, Thanks man :)*
>
Thanks for that


I think Ahmed has done well with a not so occasional package to start with.
Most of the bugs related to package originate from kernel, and the most
difficult part is to identify them. I'm convinced that Ahmed has learnt
 that. Having analysed the package, I observed that Ahmed has done a good
job to keep the package healthy.

I support his application for bug control and feel that he will be a good
addition in the team.


> --
>
Regards,
> Ahmed
>
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>


-- 
Warm Regards,
Gursimran singh