ubuntu-bugcontrol team mailing list archive

[Andrea Corbellini <corbellini.andrea@xxxxxxxxx>]

On Wed, Mar 26, 2014 at 9:54 AM, Brendan Donegan 
<brendan.donegan@xxxxxxxxxxxxx> wrote:
> IMO, a team should also be looking at Triaged bugs when selecting new
> tasks to work on, so if the bugs are genuinely Triaged and they have
> enough information to go to In Progress (when a developer wants to 
> work
> on them) then I don't see the harm in general. I personally would tend
> to look at both New and Triaged bugs when looking to pick up bug 
> fixing
> work on the projects I help maintain.

As I see it, we (bug triagers) work for developers. If developers are 
not happy, than it's our fault, we can't blame them: they're our 
customers!

We are free to discuss/blame their practices and suggest improvements. 
However such suggestions must reach the correct people (in this case, 
if I have understood correctly, the Ubuntu security team). We can't 
decide for them.

But in my opinion, the real problem here is that either Launchpad or 
the Ubuntu Wiki or the security team fail to communicate that security 
bugs are special and shouldn't be touched unless you know the correct 
workflow.