ubuntu-phone team mailing list archive

[Robert Schroll <rschroll@xxxxxxxxx>]

On Thu, Dec 18, 2014 at 12:04 PM, Sam Bull <sam.hacking@xxxxxxxx> wrote:
> See my proposal for the feedback app. If we use a webapp that uses UOA
> to login to launchpad, then the support link for the app can be 
> handled
> by the webapp and open straight to the bug reporting page for that 
> app.

First, there is no support link right now; there's only a bare URL.  
Even if that's fixed (and from what I know of scopes, this may be 
harder than it seems), it won't be obvious to users that they can 
report bugs there.  And even if it is made obvious, it's still more 
work than submitting a review.  My argument distills to this: It should 
be as easy to submit a bug report as a review.  Any plan that involves 
more than filling out a single text box and hitting "Send" fails this 
metric.

On Thu, Dec 18, 2014 at 12:16 PM, Rodney Dawes 
<rodney.dawes@xxxxxxxxxxxxx> wrote:
> >  I think Launchpad's bug reporting page is simple enough and tries to
> >  catch duplicates.
>
> I disagree and think the magic "try to catch duplicates" feature is
> broken and adds complexity to the problem.

As a technical user, I like the duplicate detection, since it means I 
don't need to do a separate search before I submit a bug.  For 
non-technical users, at whom my feature is aimed, I agree that it's a 
problem.

On Thu, Dec 18, 2014 at 12:13 PM, Dave Morley <davmor2@xxxxxxxxxxxxx> 
wrote:
> That wouldn't work, most commercial vendors won't know anything about
> LP won't care about LP and certainly won't use it.

From what I can see in the Android store, for example, getting lots of 
good reviews is paramount.  Why wouldn't vendors take advantage of a 
system that allows them to shunt poor reviews (i.e. bug reports) into a 
different silo where most people won't see them?

Few apps are developed by IBM.  Most seem to be due to individuals or 
small teams.  Such people will be nimble enough to enable LP bug 
tracking if they see an advantage in it.

Anyway, let's not use future hypothetical problems as an excuse to 
avoid fixing current real problems.

> The homepage/contact url in the app details page should be sufficient

As I've just argued, it isn't.  We already have a problem, and the only 
users are those with the technical ability to install a new OS on their 
phone.  It's only going to get worse once actual Ubuntu devices go on 
sale.

What do other app developers think?  Am I the only one having this 
problem?

Robert