ubuntu-phone team mailing list archive

[M Moldaviax <moldaviax@xxxxxxxxx>]

Dear all,

I had a similar problem but found that performing the factory reset through
manipulating the power and volume buttons restored a working system.

http://askubuntu.com/questions/602834/how-to-reset-bq-ubuntu-phone-when-gui-is-inaccessible

cheers

On Thu, Apr 2, 2015 at 10:30 AM, John McAleely <john.mcaleely@xxxxxxxxxxxxx>
wrote:

> Ari,
>
> That does sound unfortunate. From the evidence of our sever logs (and lots
> of reports seen of success), I am hopeful your situation is very rare.
>
> A couple of questions if I may:
>
>  - Had you experimented with making the image writable? I don't think the
> effects should be as catastrophic as you note, but there's a first time for
> everything.
>
>  - I have seen bootloops as you mention when the device is in a very low
> power state, and trying to charge via a USB socket attached to a PC (So
> it's also *trying* to do other things). Are you using the charger from the
> box to power it, or something else? It seems that once the device is
> somewhat charged, it recovers.
>
> If the device does not come back to normality, this is one reset option
> you could try:
>
>
> http://askubuntu.com/questions/602035/how-do-i-use-ubuntu-device-flash-with-the-bq-aquaris-e4-5
>
> (it will wipe your phone). You might also approach BQ support - they are
> at least going to know if yours is the only report they've seen of this
> problem, which might help us to diagnose it.
>
> J
>
>
> On 2 April 2015 at 08:50, Ari Börde Kröyer <ari.kroyer@xxxxxxxxx> wrote:
>
>>  Hi
>>
>> On Monday I received my new Ubuntu phone. Everything was fine. This
>> morning I saw an OTA system update and proceeded to install it.
>>
>> Now the phone has gone into a loop switching on and off every few seconds
>> and showing the bq screen, but it never boots. :( :(
>>
>> Additional info:
>>
>>
>>    - I plugged in the charger before starting the update.
>>    - The phone listed several app updates in addition to the system
>>    update (v. 20), but I only requested to download the system update.
>>    - I left the phone while it was downloading. After a few minutes I
>>    unlocked the screen, checked that the download was complete, and requested
>>    'install'.
>>    - The phone promptly rebooted, showing a large Ubuntu spinning logo.
>>    This continued for approximately 10 minutes.
>>    - The phone then rebooted showing the bq logo for a fairly long time
>>    (approximately 1-2 minutes, not sure)
>>    - Then it rebooted once more, this time into a loop where the bq logo
>>    flashes on and stays for 10 seconds, turns off and repeats.
>>
>> This is the state the phone is in now. I guess I will just have to let it
>> continue until the battery dies and then wait for a response to this email.
>>
>> I certainly hope other Ubuntu phone owners are not experiencing the same
>> thing!
>>
>> Best regards,
>> Ari
>>
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>>
>
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>