ubuntu-phone team mailing list archive

[John McAleely <john.mcaleely@xxxxxxxxxxxxx>]

Ari,

That does sound unfortunate. From the evidence of our sever logs (and lots
of reports seen of success), I am hopeful your situation is very rare.

A couple of questions if I may:

 - Had you experimented with making the image writable? I don't think the
effects should be as catastrophic as you note, but there's a first time for
everything.

 - I have seen bootloops as you mention when the device is in a very low
power state, and trying to charge via a USB socket attached to a PC (So
it's also *trying* to do other things). Are you using the charger from the
box to power it, or something else? It seems that once the device is
somewhat charged, it recovers.

If the device does not come back to normality, this is one reset option you
could try:

http://askubuntu.com/questions/602035/how-do-i-use-ubuntu-device-flash-with-the-bq-aquaris-e4-5

(it will wipe your phone). You might also approach BQ support - they are at
least going to know if yours is the only report they've seen of this
problem, which might help us to diagnose it.

J


On 2 April 2015 at 08:50, Ari Börde Kröyer <ari.kroyer@xxxxxxxxx> wrote:

>  Hi
>
> On Monday I received my new Ubuntu phone. Everything was fine. This
> morning I saw an OTA system update and proceeded to install it.
>
> Now the phone has gone into a loop switching on and off every few seconds
> and showing the bq screen, but it never boots. :( :(
>
> Additional info:
>
>
>    - I plugged in the charger before starting the update.
>    - The phone listed several app updates in addition to the system
>    update (v. 20), but I only requested to download the system update.
>    - I left the phone while it was downloading. After a few minutes I
>    unlocked the screen, checked that the download was complete, and requested
>    'install'.
>    - The phone promptly rebooted, showing a large Ubuntu spinning logo.
>    This continued for approximately 10 minutes.
>    - The phone then rebooted showing the bq logo for a fairly long time
>    (approximately 1-2 minutes, not sure)
>    - Then it rebooted once more, this time into a loop where the bq logo
>    flashes on and stays for 10 seconds, turns off and repeats.
>
> This is the state the phone is in now. I guess I will just have to let it
> continue until the battery dies and then wait for a response to this email.
>
> I certainly hope other Ubuntu phone owners are not experiencing the same
> thing!
>
> Best regards,
> Ari
>
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