ubuntu-phone team mailing list archive

[Tony Espy <espy@xxxxxxxxxxxxx>]

On 09/18/2015 11:59 AM, Alfonso Sanchez-Beato wrote:
> On Fri, Sep 18, 2015 at 5:32 PM, "@j"@y <aj4k5@xxxxxxxxxxxxxx
> <mailto:aj4k5@xxxxxxxxxxxxxx>> wrote:
>
>     I am using Meizu MX4 Ubuntu Edition Phone.
>
>     The carrier is lost when the screen gets locked after preset timing
>     or after there is no activity on the phone. I have to restart the
>     phone everytime to get a GSM carrier signal.
>
>     It is for every connection type 2G/3G/4G.
>
>     The carrier selection option is set to automatic and I cannot set it
>     to manually either.
>
>     Anyone else calling on the number gets intimation that the phone is
>     switched off.
>
>     The idea of having a Ubuntu phone is getting defeated here since the
>     phone keeps dropping GSM carrier/signal on its own.
>
>     Any help from the community is highly appreciated
>     Regards
>
>
> Please open a bug in https://bugs.launchpad.net/ubuntu/+source/ofono and
> attach more information, like:
>
> * operator and country
> * output when executing script "/usr/share/ofono/scripts/list-modems"
> (you can do this from the terminal-app or using adb shell)
> * and attach /var/log/syslog

Also please attach the output of the command 'system-image-cli -i' run 
on the phone ( again via adb or the terminal app ).

Have you installed anything other than apps from the store or standard 
updates?

Do you have decent signal strength in your location?  When you lose 
carrier, if you check the network menu, what does it say for the SIM status?

Finally, if you toggle flight-mode, does that also cause the phone to 
re-register and become usable again?

Regards,
/tony