ubuntu-phone team mailing list archive

[Daniel Wood <s.d.wood.82@xxxxxxxxxxxxxx>]

I have also had an excellent experience with BQ support. The speaker on my
E4.5 became faulty so i contacted BQ, They emailed me a list of things to
try to confirm it was a hardware issue. They arranged collection of the
device, repaired it and returned the device to me in less than a week.

I really hope the partnership with BQ continues to grow and strengthen,
they are a great company, I really like their hardware and i'm keeping my
fingers crossed for a convergence capable phone from them. 😀




On 24 March 2016 at 07:00, Gareth France <gareth.france@xxxxxxxxx> wrote:

> On 24/03/16 06:48, Eran Benjamin wrote:
>
>>
>> After smashing my screen for the second time, I sent it again to Spain to
>> BQ, the repair costs 100 euro (inc shipment to my location) plus cost of
>> shipment to Spain.
>> Even though a new one only costs 130 (ex shipment), I prefer to repair
>> when possible as opposed to throwing away and getting a new one.
>>
>> BQ couldn't find my money transfer, so they had a week or so delay, but
>> they apologized and added a nice rubber protective cover for my phone
>> gratis.
>> Thanks BQ, you have a good service, and a happy customer.
>>
>> Now I have my device back, I noticed the following:
>>
>> 1. I really like my little Ubuntu phone, even more so with the nice cover.
>>
>> 2. Things change quickly on Ubuntu phone, many improvements came in
>> during the 2.5 months my phone has been out of commission. That's the power
>> of open source community.
>>
>> I will update once the phone falls again, let you know if the protective
>> rubber helps :-)
>>
>>
>> Eran
>>
>> I had a conversation with a friend about just this yesterday. He could
> not understand why I would pay so much to repair the phone when a new one
> is only a little more. I've become very attached to my phone, quirks and
> all!
>
> I haven't experienced the service first hand but I can honestly say that
> BQ's support through this list has been very proactive and I have felt
> wanted as a customer.
>
>
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