ubuntu-phone team mailing list archive

[Andrew Hayzen <ahayzen@xxxxxxxxx>]

Hi Alexander,

Firstly I'm sorry to hear that you are having this bad experience and hope
we can resolve the issue.

The locations that the music app stores configuration files are as follows:
~/.config/com.ubuntu.music/          (for general settings)
~/.local/share/com.ubuntu.music/   (for databases of your playlists)

This issue could be due to a stale lock file bug [0], I would be interested
to know if there are any files ending .lock in those directories (if there
are try deleting just the .lock files and relaunching the app).

Otherwise try deleting all the files in the directories to see if the app
launches correctly (in this case it might be useful to take a copy of the
files so we can debug later).

Let me know if you need additional help removing the relevant files.

Thanks,

Andrew

0 - https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989

On 22 June 2016 at 12:26, Alexander <alexanderkinne@xxxxxxxxx> wrote:

> Hello folks!
>
> The Music App refuses to start past the load screen and just shuts down.
> Aquaris E5, OTA 11.
>
> I would like to try and delete all its settings and files and have it
> re-initialise to see if it helps, but I can't seem to find all the files.
>
> Can somebody please point me in the right direction?
>
> Cheers,
>
> Alexander
>
> --
> Mailing list: https://launchpad.net/~ubuntu-phone
> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~ubuntu-phone
> More help   : https://help.launchpad.net/ListHelp
>