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Re: Question about Bug Reporting Tools in Ubuntu, from a design perspective...

 

Leonov, Nice!
How easily would this integrate into bug reporting tools in the near future?

-Anthony

On Wed, Oct 7, 2009 at 6:15 PM, ajmctaggart <ajmctaggart@xxxxxxxxx> wrote:

> I'm so pleased that this topic interests others than myself.  I too agree
> that integration and blending browser activities with our desktops are the
> way to go moving forward.
>
> For lack of better tools right now (I need to finish my assignment for my
> class this evening!)
>
> So, right now we have the "crash report detected" in Notifications area
> user clicks,
> Moves to Kernel Problem Window (In my case)
> User decides to report
> Moves to Apport to collect data
> User Can now either have already input Launchpad credentials into
> System>Preferences>Bug Reporting or is prompted now
> (will need to decide how to also send this data to the Kernel team if that
> option would still exist in the updated version)
> May ask what user was doing, may give a place to add further comments
> Submit
>
> Now, how is the duplication of bugs handled in Launchpad?  Does a basic
> browser window open up so the user can compare to other bugs?  In my
> opinion, since the system is in fact creating the "subject" of the bug,
> couldn't most bugs be grouped by those "subject" lines and system specs
> (amd64, Intel graphics, etc.)?  That may not make this system better for the
> dev side, although it certainly would be a step in the right direction...
>
> -Anthony
>
>
> On Wed, Oct 7, 2009 at 5:23 PM, Scott Kitterman <scott@xxxxxxxxxxxxx>wrote:
>
>> On Thu, 8 Oct 2009 01:32:50 +0200 Alex Lourie <djay.il@xxxxxxxxx> wrote:
>> >On Wed, Oct 7, 2009 at 10:55 PM, Mark Shuttleworth <mark@xxxxxxxxxx>
>> wrote:
>> >
>> >>  ajmctaggart wrote:
>> >>
>> >> My question is this, why do we need to login to Launchpad through our
>> web
>> >> browser to report these bugs?  I feel it is extremely disruptive,
>> especially
>> >> when something non-essential crashes and Ubuntu asks if I'd like to
>> file
>> a
>> >> bug.  Of course I'd like to file a bug!  That's what I am supposed to
>> do,
>> >> correct?  But this practice makes my work-flow crippled, and it takes
>> quite
>> >> a bit more time than a built in submittal tool.  Over the past three
>> days,
>> >> I've gotten tired booting my machine, logging in, something crashes,
>> bug
>> >> report needs to be filed, now I have to go to Firefox.  For goodness
>> sake, I
>> >> just need to get into a pdf for work or school!  Now that I'm on the
>> >> web...hmm, work or browsing? :)  Of course, maybe this is just a poor
>> >> example of me trying to get out of work, but I think you get the point.
>> >>
>> >> From what I can see, this system function is about 85% darn near
>> perfect.
>> >> That last 15% is how the bug is actually placed in the system.  Is
>> anyone
>> >> interested in creating a bug reporting mechanism or interface for
>> Launchpad
>> >> that allows a user to submit his Launchpad I.D. and password, and NOT
>> have
>> >> to be moved to firefox to finish the bug submission?
>> >>
>> >>
>> >> It's a damn good question! In general, the meme of "desktop apps
>> talking
>> >> natively to LP" is very cool. We want the Software Center to be able to
>> >> automatically add PPA's you're subscribed to, for example.
>> >>
>> >> The Ubuntu One guys should be delivering an API which lets an app get
>> >> credentials in LP without going via the web. Elliot Murphy would be
>> able
>> to
>> >> connect us to the right person on that team.
>> >>
>> >> Those credentials could then be used to complete the bug submission,
>> >> without hitting the web browser at all.
>> >>
>> >> Mark
>> >>
>> >>
>> >
>> >I think that I am going different route than intended, but should such
>> >integration end with bug submissions? What about asking questions with
>> sort
>> >of a GUI interface to Launchpad Answers directly without a browser?
>> >
>> >How about my launchpad account would be a Jabber account as well? So I
>> could
>> >"chat" with any other Launchpad user using Empathy and already configured
>> >user/password?
>> >
>> >How about my launchpad account would be a StatusNet account as well and I
>> >could participate in real time communications over Launchpad?
>> >
>> >It would be also interesting, for example, if I could get notification
>> that
>> >a bug I've been subscribed to is closed, without hitting the browser.
>> >
>> https://launchpad.net/leonov
>>
>> Scott K
>>
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>
>

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