acertimeline team mailing list archive

["anna f." <annafil@xxxxxxxxx>]

Singapore (Asia Pacific) also affected.
Already got mine picked up and serviced - took about a day to service, a day
to pick up and a day to deliver. I'm pretty happy with the job they did.
Suggest to all to get theirs done asap before the queue gets longer :)

On Thu, Oct 22, 2009 at 21:27, Roman Karbowy <steel8@xxxxx> wrote:

> I'm from Poland and I have already confirmed that my notebook is affected
> with this issue - I'm waiting to receive an e-mail form Acer because I've
> already registered my laptop to the exchange/repair programme.
>
> Roman
>
> 2009/10/22 Klaus Wölfel <k.woelfel@xxxxxx>
>
> Yes I'm from germany and my model is also affected.
>>
>> On Thu, Oct 22, 2009 at 1:02 PM, Deepak Sarda <deepak@xxxxxxxxxx> wrote:
>> > Hi all.
>> >
>> > I just got an email from Acer noting that they are doing a product
>> > recall for some of their models.
>> >
>> > See link:
>> http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=SG&LID=ENG&IType=JM31
>> >
>> > [quote]
>> > It has come to our attention that certain Acer Aspire Notebooks may
>> > overheat under specific conditions. Acer is therefore voluntarily
>> > instituting a safety recall for these products.
>> >
>> > The affected units are Acer Aspire models AS3410, AS3810T, AS3810TG,
>> > AS3810TZ and AS3810TZG manufactured prior to September 15, 2009. In
>> > the affected units the microphone cable may overheat when extreme
>> > pressure is applied repeatedly to the left palm rest. As a result, the
>> > unitҳ case may become deformed and the system may malfunction.
>> >
>> > Acer has voluntarily instituted a safety recall program to proactively
>> > replace the microphone cable in the affected units to eliminate any
>> > risk of overheating.
>> > [/quote]
>> >
>> > The above linked page includes a form where you can enter your unit's
>> > serial number to find out if your laptop is affected.
>> >
>> > I've never used the microphone jack on my 3810T so I've never
>> > encountered this issue. Nevertheless, I've placed a request for their
>> > local customer support to contact me so that I can work out when/how
>> > to take my laptop in for repairs.
>> >
>> > Also, I am not sure if this recall affects only units shipped
>> > in/around Singapore. Can someone on the list who bought their laptop
>> > in US/Europe confirm if they are affected by the recall?
>> >
>> > Regards,
>> > Deepak.
>> >
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