acertimeline team mailing list archive

[Roman Karbowy <steel8@xxxxx>]

I'm from Poland and I have already confirmed that my notebook is affected
with this issue - I'm waiting to receive an e-mail form Acer because I've
already registered my laptop to the exchange/repair programme.

Roman

2009/10/22 Klaus Wölfel <k.woelfel@xxxxxx>

> Yes I'm from germany and my model is also affected.
>
> On Thu, Oct 22, 2009 at 1:02 PM, Deepak Sarda <deepak@xxxxxxxxxx> wrote:
> > Hi all.
> >
> > I just got an email from Acer noting that they are doing a product
> > recall for some of their models.
> >
> > See link:
> http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=SG&LID=ENG&IType=JM31
> >
> > [quote]
> > It has come to our attention that certain Acer Aspire Notebooks may
> > overheat under specific conditions. Acer is therefore voluntarily
> > instituting a safety recall for these products.
> >
> > The affected units are Acer Aspire models AS3410, AS3810T, AS3810TG,
> > AS3810TZ and AS3810TZG manufactured prior to September 15, 2009. In
> > the affected units the microphone cable may overheat when extreme
> > pressure is applied repeatedly to the left palm rest. As a result, the
> > unitҳ case may become deformed and the system may malfunction.
> >
> > Acer has voluntarily instituted a safety recall program to proactively
> > replace the microphone cable in the affected units to eliminate any
> > risk of overheating.
> > [/quote]
> >
> > The above linked page includes a form where you can enter your unit's
> > serial number to find out if your laptop is affected.
> >
> > I've never used the microphone jack on my 3810T so I've never
> > encountered this issue. Nevertheless, I've placed a request for their
> > local customer support to contact me so that I can work out when/how
> > to take my laptop in for repairs.
> >
> > Also, I am not sure if this recall affects only units shipped
> > in/around Singapore. Can someone on the list who bought their laptop
> > in US/Europe confirm if they are affected by the recall?
> >
> > Regards,
> > Deepak.
> >
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