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Message #02910
[Bug 2115458] Re: USB Keyboard sporadically stops working on Ubuntu 24
Thank you for taking the time to report this bug and contributing to
Ubuntu.
There would be one way to execute commands without a keyboard: Put the
command into a shell script file, make the file executable, then click
on the file and let it execute. Example script content:
#!/bin/sh
xev | grep -i key | tee /tmp/log
Now about your report. Can you record the kernel timestamp and your
actions to correlate that to your dmesg? CurrentDmesg.txt contains a
bunch of "reset high-speed USB device":
```
$ grep -i usb CurrentDmesg.txt | grep -iv serial | cut -d']' -f2- | uniq -c
6 usb 1-2: reset high-speed USB device number 3 using xhci_hcd
1 usb 3-1: new full-speed USB device number 3 using xhci_hcd
1 usb 3-1: config 1 has an invalid interface number: 3 but max is 2
1 usb 3-1: config 1 has no interface number 2
1 usb 3-1: New USB device found, idVendor=041e, idProduct=3272, bcdDevice= 1.00
1 usb 3-1: Product: Pebble V3
1 usb 3-1: Manufacturer: ACTIONS
1 usb 3-1: 9:0: bogus dB values (-12800/-12700), disabling dB reporting
1 input: ACTIONS Pebble V3 as /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-1/3-1:1.3/0003:041E:3272.0006/input/input28
1 hid-generic 0003:041E:3272.0006: input,hidraw5: USB HID v1.00 Device [ACTIONS Pebble V3] on usb-0000:04:00.0-1/input3
5 usb 1-2: reset high-speed USB device number 3 using xhci_hcd
10 usb 1-2: 3:4: cannot set freq 48000 to ep 0x86
28 usb 1-2: reset high-speed USB device number 3 using xhci_hcd
1 usb 3-2: USB disconnect, device number 2
1 usb 3-2: new full-speed USB device number 4 using xhci_hcd
1 usb 3-2: New USB device found, idVendor=3842, idProduct=2612, bcdDevice=a0.18
1 usb 3-2: Product: Z12 Gaming Keyboard
1 usb 3-2: Manufacturer: EVGA
1 input: EVGA Z12 Gaming Keyboard as /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.0/0003:3842:2612.0007/input/input29
1 hid-generic 0003:3842:2612.0007: input,hidraw2: USB HID v1.11 Keyboard [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input0
1 input: EVGA Z12 Gaming Keyboard Mouse as /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input30
1 input: EVGA Z12 Gaming Keyboard Consumer Control as /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input31
1 input: EVGA Z12 Gaming Keyboard System Control as /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input32
1 hid-generic 0003:3842:2612.0008: input,hiddev1,hidraw3: USB HID v1.11 Mouse [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input1
1 input: EVGA Z12 Gaming Keyboard as /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.2/0003:3842:2612.0009/input/input34
1 hid-generic 0003:3842:2612.0009: input,hiddev2,hidraw4: USB HID v1.11 Keyboard [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input2
1 usb 1-2: reset high-speed USB device number 3 using xhci_hcd
```
"USB disconnect" is what I see in dmesg when I disconnect my mouse. So
this is what I tried to reconstruct:
There are several "reset high-speed USB device" on "usb 1-2". That bus-
port number matches "Logitech, Inc. Webcam C270". The first entry for
"3-2" (your keyboard) is "USB disconnect". So there seems to be no prior
events for it.
I see three explanations for it:
1. The keyboard is having a hardware issue. In that case I would expect
that the frequency of this issue rises until it stops completely.
2. The webcam causes issues on the USB controller which resulted in the
keyboard stop working.
3. A software issue.
My gut feeling is that it is more likely 1 or 2. I suggest to further
monitor and report back. Some questions to answer then: Do you see
failures even without the webcam connected (i.e. no "reset high-speed
USB device" in dmesg)? Can you reproduce the keyboard issue when using
the keyboard on other devices? Did you do something specific application
wise (i.e. do you see a pattern when this happens)?
** Changed in: xserver-xorg-input-libinput (Ubuntu)
Status: New => Incomplete
** Summary changed:
- USB Keyboard sporadically stops working on Ubuntu 24
+ USB Keyboard sporadically stops working on Ubuntu 24.04
** Description changed:
- My USB Keyboard sporadically stops working on Ubuntu 24.
+ My USB Keyboard sporadically stops working on Ubuntu 24.04.
- I used the same USB keyboard with Ubuntu 22, without any issues, except
- occasionally on startup, and unplugging the keyboard and plugging it
- back in would fix it.
+ I used the same USB keyboard with Ubuntu 22.04, without any issues,
+ except occasionally on startup, and unplugging the keyboard and plugging
+ it back in would fix it.
- That didn't fix the issue the 2 times it occurred on Ubuntu 24, both of
- which happened when I was in the middle of something.
+ That didn't fix the issue the 2 times it occurred on Ubuntu 24.04, both
+ of which happened when I was in the middle of something.
Keyboard functionality seemed to return on its own after a few minutes,
although I'm not sure if it was a result of any actions I took.
I pasted
xev | grep -i key
the first time it happened, and
sudo udevadm control --reload && sudo udevadm trigger
the second time it happened, just now, in my terminal, and the issue
seemed to go away after that.
Of course, since my keyboard wasn't functional, I wasn't actually able
to use the ENTER key to run the command in the second case.
I don't remember how or if I actually executed the command in the first
place without a functioning keyboard.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1
ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 26 16:20:04 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
InstallationDate: Installed on 2025-06-15 (12 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: System manufacturer System Product Name
ProcEnviron:
- LANG=en_US.UTF-8
- PATH=(custom, no user)
- SHELL=/bin/bash
- TERM=xterm-256color
- XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ PATH=(custom, no user)
+ SHELL=/bin/bash
+ TERM=xterm-256color
+ XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-libinput
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/14/2018
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: Default string
dmi.board.name: MAXIMUS IX APEX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
--
You received this bug notification because you are a member of
Debcrafters packages, which is subscribed to xserver-xorg-input-libinput
in Ubuntu.
https://bugs.launchpad.net/bugs/2115458
Title:
USB Keyboard sporadically stops working on Ubuntu 24.04
Status in xserver-xorg-input-libinput package in Ubuntu:
Incomplete
Bug description:
My USB Keyboard sporadically stops working on Ubuntu 24.04.
I used the same USB keyboard with Ubuntu 22.04, without any issues,
except occasionally on startup, and unplugging the keyboard and
plugging it back in would fix it.
That didn't fix the issue the 2 times it occurred on Ubuntu 24.04,
both of which happened when I was in the middle of something.
Keyboard functionality seemed to return on its own after a few
minutes, although I'm not sure if it was a result of any actions I
took.
I pasted
xev | grep -i key
the first time it happened, and
sudo udevadm control --reload && sudo udevadm trigger
the second time it happened, just now, in my terminal, and the issue
seemed to go away after that.
Of course, since my keyboard wasn't functional, I wasn't actually able
to use the ENTER key to run the command in the second case.
I don't remember how or if I actually executed the command in the
first place without a functioning keyboard.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1
ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Thu Jun 26 16:20:04 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
InstallationDate: Installed on 2025-06-15 (12 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: System manufacturer System Product Name
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-libinput
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/14/2018
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1301
dmi.board.asset.tag: Default string
dmi.board.name: MAXIMUS IX APEX
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
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