debcrafters-packages team mailing list archive

Thread
Date
Re: [Bug 2115458] Re: USB Keyboard sporadically stops working on Ubuntu 24

To: debcrafters-packages@xxxxxxxxxxxxxxxxxxx
From: Hamir <2115458@xxxxxxxxxxxxxxxxxx>
Date: Mon, 30 Jun 2025 05:20:31 -0000
Reply-to: Bug 2115458 <2115458@xxxxxxxxxxxxxxxxxx>
Sender: noreply@xxxxxxxxxxxxx
Hello Benjamin, you're welcome. To answer your question,

> Did you do something specific application wise (i.e. do you see a pattern
when this happens)?

In both cases, I do remember pressing and alternating between a lot of
different keys at once, because I have a few keyboard shortcuts set up that
require that.

On Fri, Jun 27, 2025 at 3:05 AM Benjamin Drung <2115458@xxxxxxxxxxxxxxxxxx>
wrote:

> Thank you for taking the time to report this bug and contributing to
> Ubuntu.
>
> There would be one way to execute commands without a keyboard: Put the
> command into a shell script file, make the file executable, then click
> on the file and let it execute. Example script content:
>
> #!/bin/sh
> xev | grep -i key | tee /tmp/log
>
> Now about your report. Can you record the kernel timestamp and your
> actions to correlate that to your dmesg? CurrentDmesg.txt contains a
> bunch of "reset high-speed USB device":
>
> ```
> $ grep -i usb CurrentDmesg.txt | grep -iv serial | cut -d']' -f2- | uniq -c
>       6  usb 1-2: reset high-speed USB device number 3 using xhci_hcd
>       1  usb 3-1: new full-speed USB device number 3 using xhci_hcd
>       1  usb 3-1: config 1 has an invalid interface number: 3 but max is 2
>       1  usb 3-1: config 1 has no interface number 2
>       1  usb 3-1: New USB device found, idVendor=041e, idProduct=3272,
> bcdDevice= 1.00
>       1  usb 3-1: Product: Pebble V3
>       1  usb 3-1: Manufacturer: ACTIONS
>       1  usb 3-1: 9:0: bogus dB values (-12800/-12700), disabling dB
> reporting
>       1  input: ACTIONS Pebble V3 as
> /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-1/3-1:1.3/0003:041E:3272.0006/input/input28
>       1  hid-generic 0003:041E:3272.0006: input,hidraw5: USB HID v1.00
> Device [ACTIONS Pebble V3] on usb-0000:04:00.0-1/input3
>       5  usb 1-2: reset high-speed USB device number 3 using xhci_hcd
>      10  usb 1-2: 3:4: cannot set freq 48000 to ep 0x86
>      28  usb 1-2: reset high-speed USB device number 3 using xhci_hcd
>       1  usb 3-2: USB disconnect, device number 2
>       1  usb 3-2: new full-speed USB device number 4 using xhci_hcd
>       1  usb 3-2: New USB device found, idVendor=3842, idProduct=2612,
> bcdDevice=a0.18
>       1  usb 3-2: Product: Z12 Gaming Keyboard
>       1  usb 3-2: Manufacturer: EVGA
>       1  input: EVGA Z12 Gaming Keyboard as
> /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.0/0003:3842:2612.0007/input/input29
>       1  hid-generic 0003:3842:2612.0007: input,hidraw2: USB HID v1.11
> Keyboard [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input0
>       1  input: EVGA Z12 Gaming Keyboard Mouse as
> /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input30
>       1  input: EVGA Z12 Gaming Keyboard Consumer Control as
> /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input31
>       1  input: EVGA Z12 Gaming Keyboard System Control as
> /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.1/0003:3842:2612.0008/input/input32
>       1  hid-generic 0003:3842:2612.0008: input,hiddev1,hidraw3: USB HID
> v1.11 Mouse [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input1
>       1  input: EVGA Z12 Gaming Keyboard as
> /devices/pci0000:00/0000:00:1c.6/0000:04:00.0/usb3/3-2/3-2:1.2/0003:3842:2612.0009/input/input34
>       1  hid-generic 0003:3842:2612.0009: input,hiddev2,hidraw4: USB HID
> v1.11 Keyboard [EVGA Z12 Gaming Keyboard] on usb-0000:04:00.0-2/input2
>       1  usb 1-2: reset high-speed USB device number 3 using xhci_hcd
> ```
>
> "USB disconnect" is what I see in dmesg when I disconnect my mouse. So
> this is what I tried to reconstruct:
>
> There are several "reset high-speed USB device" on "usb 1-2". That bus-
> port number matches "Logitech, Inc. Webcam C270". The first entry for
> "3-2" (your keyboard) is "USB disconnect". So there seems to be no prior
> events for it.
>
> I see three explanations for it:
>
> 1. The keyboard is having a hardware issue. In that case I would expect
> that the frequency of this issue rises until it stops completely.
>
> 2. The webcam causes issues on the USB controller which resulted in the
> keyboard stop working.
>
> 3. A software issue.
>
> My gut feeling is that it is more likely 1 or 2. I suggest to further
> monitor and report back. Some questions to answer then: Do you see
> failures even without the webcam connected (i.e. no "reset high-speed
> USB device" in dmesg)? Can you reproduce the keyboard issue when using
> the keyboard on other devices? Did you do something specific application
> wise (i.e. do you see a pattern when this happens)?
>
> ** Changed in: xserver-xorg-input-libinput (Ubuntu)
>        Status: New => Incomplete
>
> ** Summary changed:
>
> - USB Keyboard sporadically stops working on Ubuntu 24
> + USB Keyboard sporadically stops working on Ubuntu 24.04
>
> ** Description changed:
>
> - My USB Keyboard sporadically stops working on Ubuntu 24.
> + My USB Keyboard sporadically stops working on Ubuntu 24.04.
>
> - I used the same USB keyboard with Ubuntu 22, without any issues, except
> - occasionally on startup, and unplugging the keyboard and plugging it
> - back in would fix it.
> + I used the same USB keyboard with Ubuntu 22.04, without any issues,
> + except occasionally on startup, and unplugging the keyboard and plugging
> + it back in would fix it.
>
> - That didn't fix the issue the 2 times it occurred on Ubuntu 24, both of
> - which happened when I was in the middle of something.
> + That didn't fix the issue the 2 times it occurred on Ubuntu 24.04, both
> + of which happened when I was in the middle of something.
>
>   Keyboard functionality seemed to return on its own after a few minutes,
>   although I'm not sure if it was a result of any actions I took.
>
>   I pasted
>
>   xev | grep -i key
>
>   the first time it happened, and
>
>   sudo udevadm control --reload && sudo udevadm trigger
>
>   the second time it happened, just now, in my terminal, and the issue
>   seemed to go away after that.
>
>   Of course, since my keyboard wasn't functional, I wasn't actually able
>   to use the ENTER key to run the command in the second case.
>
>   I don't remember how or if I actually executed the command in the first
>   place without a functioning keyboard.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 24.04
>   Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1
>   ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11
>   Uname: Linux 6.11.0-26-generic x86_64
>   NonfreeKernelModules: nvidia_modeset nvidia
>   ApportVersion: 2.28.1-0ubuntu3.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CasperMD5CheckResult: unknown
>   CurrentDesktop: ubuntu:GNOME
>   Date: Thu Jun 26 16:20:04 2025
>   DistUpgraded: Fresh install
>   DistroCodename: noble
>   DistroVariant: ubuntu
>   InstallationDate: Installed on 2025-06-15 (12 days ago)
>   InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64
> (20250215)
>   MachineType: System manufacturer System Product Name
>   ProcEnviron:
> -  LANG=en_US.UTF-8
> -  PATH=(custom, no user)
> -  SHELL=/bin/bash
> -  TERM=xterm-256color
> -  XDG_RUNTIME_DIR=<set>
> +  LANG=en_US.UTF-8
> +  PATH=(custom, no user)
> +  SHELL=/bin/bash
> +  TERM=xterm-256color
> +  XDG_RUNTIME_DIR=<set>
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic
> root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7
>   SourcePackage: xserver-xorg-input-libinput
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 03/14/2018
>   dmi.bios.release: 5.12
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 1301
>   dmi.board.asset.tag: Default string
>   dmi.board.name: MAXIMUS IX APEX
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: Rev 1.xx
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Default string
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
>   dmi.product.family: To be filled by O.E.M.
>   dmi.product.name: System Product Name
>   dmi.product.sku: SKU
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20210115-1build1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.17-2build1
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2115458
>
> Title:
>   USB Keyboard sporadically stops working on Ubuntu 24.04
>
> Status in xserver-xorg-input-libinput package in Ubuntu:
>   Incomplete
>
> Bug description:
>   My USB Keyboard sporadically stops working on Ubuntu 24.04.
>
>   I used the same USB keyboard with Ubuntu 22.04, without any issues,
>   except occasionally on startup, and unplugging the keyboard and
>   plugging it back in would fix it.
>
>   That didn't fix the issue the 2 times it occurred on Ubuntu 24.04,
>   both of which happened when I was in the middle of something.
>
>   Keyboard functionality seemed to return on its own after a few
>   minutes, although I'm not sure if it was a result of any actions I
>   took.
>
>   I pasted
>
>   xev | grep -i key
>
>   the first time it happened, and
>
>   sudo udevadm control --reload && sudo udevadm trigger
>
>   the second time it happened, just now, in my terminal, and the issue
>   seemed to go away after that.
>
>   Of course, since my keyboard wasn't functional, I wasn't actually able
>   to use the ENTER key to run the command in the second case.
>
>   I don't remember how or if I actually executed the command in the
>   first place without a functioning keyboard.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 24.04
>   Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1
>   ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11
>   Uname: Linux 6.11.0-26-generic x86_64
>   NonfreeKernelModules: nvidia_modeset nvidia
>   ApportVersion: 2.28.1-0ubuntu3.7
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CasperMD5CheckResult: unknown
>   CurrentDesktop: ubuntu:GNOME
>   Date: Thu Jun 26 16:20:04 2025
>   DistUpgraded: Fresh install
>   DistroCodename: noble
>   DistroVariant: ubuntu
>   InstallationDate: Installed on 2025-06-15 (12 days ago)
>   InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64
> (20250215)
>   MachineType: System manufacturer System Product Name
>   ProcEnviron:
>    LANG=en_US.UTF-8
>    PATH=(custom, no user)
>    SHELL=/bin/bash
>    TERM=xterm-256color
>    XDG_RUNTIME_DIR=<set>
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic
> root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7
>   SourcePackage: xserver-xorg-input-libinput
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 03/14/2018
>   dmi.bios.release: 5.12
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 1301
>   dmi.board.asset.tag: Default string
>   dmi.board.name: MAXIMUS IX APEX
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: Rev 1.xx
>   dmi.chassis.asset.tag: Default string
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Default string
>   dmi.chassis.version: Default string
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
>   dmi.product.family: To be filled by O.E.M.
>   dmi.product.name: System Product Name
>   dmi.product.sku: SKU
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20210115-1build1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.17-2build1
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-libinput/+bug/2115458/+subscriptions
>
>

-- 
You received this bug notification because you are a member of
Debcrafters packages, which is subscribed to xserver-xorg-input-libinput
in Ubuntu.
https://bugs.launchpad.net/bugs/2115458

Title:
  USB Keyboard sporadically stops working on Ubuntu 24.04

Status in xserver-xorg-input-libinput package in Ubuntu:
  Incomplete

Bug description:
  My USB Keyboard sporadically stops working on Ubuntu 24.04.

  I used the same USB keyboard with Ubuntu 22.04, without any issues,
  except occasionally on startup, and unplugging the keyboard and
  plugging it back in would fix it.

  That didn't fix the issue the 2 times it occurred on Ubuntu 24.04,
  both of which happened when I was in the middle of something.

  Keyboard functionality seemed to return on its own after a few
  minutes, although I'm not sure if it was a result of any actions I
  took.

  I pasted

  xev | grep -i key

  the first time it happened, and

  sudo udevadm control --reload && sudo udevadm trigger

  the second time it happened, just now, in my terminal, and the issue
  seemed to go away after that.

  Of course, since my keyboard wasn't functional, I wasn't actually able
  to use the ENTER key to run the command in the second case.

  I don't remember how or if I actually executed the command in the
  first place without a functioning keyboard.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: xserver-xorg-input-libinput 1.4.0-1ubuntu24.04.1
  ProcVersionSignature: Ubuntu 6.11.0-26.26~24.04.1-generic 6.11.11
  Uname: Linux 6.11.0-26-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.28.1-0ubuntu3.7
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: unknown
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Jun 26 16:20:04 2025
  DistUpgraded: Fresh install
  DistroCodename: noble
  DistroVariant: ubuntu
  InstallationDate: Installed on 2025-06-15 (12 days ago)
  InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
  MachineType: System manufacturer System Product Name
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-26-generic root=UUID=5a60a236-87a2-4442-92d0-df3989ef3c70 ro quiet splash vt.handoff=7
  SourcePackage: xserver-xorg-input-libinput
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/14/2018
  dmi.bios.release: 5.12
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1301
  dmi.board.asset.tag: Default string
  dmi.board.name: MAXIMUS IX APEX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 3
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1301:bd03/14/2018:br5.12:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnMAXIMUSIXAPEX:rvrRev1.xx:cvnDefaultstring:ct3:cvrDefaultstring:skuSKU:
  dmi.product.family: To be filled by O.E.M.
  dmi.product.name: System Product Name
  dmi.product.sku: SKU
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-libinput/+bug/2115458/+subscriptions
References

[Bug 2115458] [NEW] USB Keyboard sporadically stops working on Ubuntu 24
From: Hamir, 2025-06-26
[Bug 2115458] Re: USB Keyboard sporadically stops working on Ubuntu 24
From: Benjamin Drung, 2025-06-27