desktop-packages team mailing list archive

[Bas Roufs <BasRoufs@xxxxxxxxx>]

Public bug reported:

WHAT EXACTLY HAPPENS
When editing a document in LibreOffice Writer, this package or the whole system suddenly crashes sometimes. I cannot reconstruct exactly under which circumstances this happens - it happens always in the middle of an intense working session. After the crash, the system automatically restarts.
I have been experiencing this problem ever since the latest versions of OpenOffice before the transit to LibreOffice. Recently, I found at least an effective workaround - as explained here below.

WORKAROUND
The workaround I have found, consist of preventive and curative measures.

WORKAROUND - PREVENTIVE MEASURES
When editing the document, I save it after each phrase via the command CONTROL-S.
Each +/- 5 minutes, I go back to the folder where the document is: via Dolphin. First I refresh the document list via F5. Than I copy the document into a backup-document under another name.

WORKAROUND - CURATIVE MEASURES
After coming in the system again after such a crash, I go back to the document in which I have been working just before the crash: via Dolphin.  After clicking at the document, the LibreOffice document recovery dialogue starts. I choose the option "Open the read-only document". After opening this document, I save the same document under another name, after which I can continue the working session. 
By doing so, I manage to recover the document in 9 out of 10 cases.
In about 1 out of 10 cases, I do NOT manage to recover the document. In such a case, I continue the working session in the lastest backup document.

ANSWERS TO SOME OTHER RELEVANT QUESTIONS:
Release of the OS I am using: Kubuntu 11.04.

Version of the package I am using:
LibreOffice 3.3.4 
OOO330m19 (Build:401)
tag libreoffice-3.3.3.1, Ubuntu package 1:3.3.4-0ubuntu1

What I expected to happen: being able to continue the working session
without any unexpected and non-sollicitated interruption.

What happened instead: suddenly LibreOffice crashed and the whole system
restarted automatically, without me consciously provoking this course of
events.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: libreoffice-core 1:3.3.4-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
Uname: Linux 2.6.38-12-generic i686
Architecture: i386
Date: Thu Oct 27 13:14:40 2011
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release i386 (20110427)
ProcEnviron:
 LANGUAGE=en_GB
 LANG=en_GB.UTF-8
 LC_MESSAGES=en_GB.UTF-8
 SHELL=/bin/usernameh
SourcePackage: libreoffice
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: libreoffice (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug apport-lpi i386 natty

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/882535

Title:
  LibreOffice Writer regularly suddenly crashes in a working session.

Status in “libreoffice” package in Ubuntu:
  New

Bug description:
  WHAT EXACTLY HAPPENS
  When editing a document in LibreOffice Writer, this package or the whole system suddenly crashes sometimes. I cannot reconstruct exactly under which circumstances this happens - it happens always in the middle of an intense working session. After the crash, the system automatically restarts.
  I have been experiencing this problem ever since the latest versions of OpenOffice before the transit to LibreOffice. Recently, I found at least an effective workaround - as explained here below.

  WORKAROUND
  The workaround I have found, consist of preventive and curative measures.

  WORKAROUND - PREVENTIVE MEASURES
  When editing the document, I save it after each phrase via the command CONTROL-S.
  Each +/- 5 minutes, I go back to the folder where the document is: via Dolphin. First I refresh the document list via F5. Than I copy the document into a backup-document under another name.

  WORKAROUND - CURATIVE MEASURES
  After coming in the system again after such a crash, I go back to the document in which I have been working just before the crash: via Dolphin.  After clicking at the document, the LibreOffice document recovery dialogue starts. I choose the option "Open the read-only document". After opening this document, I save the same document under another name, after which I can continue the working session. 
  By doing so, I manage to recover the document in 9 out of 10 cases.
  In about 1 out of 10 cases, I do NOT manage to recover the document. In such a case, I continue the working session in the lastest backup document.

  ANSWERS TO SOME OTHER RELEVANT QUESTIONS:
  Release of the OS I am using: Kubuntu 11.04.

  Version of the package I am using:
  LibreOffice 3.3.4 
  OOO330m19 (Build:401)
  tag libreoffice-3.3.3.1, Ubuntu package 1:3.3.4-0ubuntu1

  What I expected to happen: being able to continue the working session
  without any unexpected and non-sollicitated interruption.

  What happened instead: suddenly LibreOffice crashed and the whole
  system restarted automatically, without me consciously provoking this
  course of events.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: libreoffice-core 1:3.3.4-0ubuntu1
  ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
  Uname: Linux 2.6.38-12-generic i686
  Architecture: i386
  Date: Thu Oct 27 13:14:40 2011
  InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release i386 (20110427)
  ProcEnviron:
   LANGUAGE=en_GB
   LANG=en_GB.UTF-8
   LC_MESSAGES=en_GB.UTF-8
   SHELL=/bin/usernameh
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/882535/+subscriptions