dhis2-users team mailing list archive

[Calle Hedberg <calle.hedberg@xxxxxxxxx>]

Elmarie,

I will discuss it with Lars et al

Regards
Calle

On 12 August 2016 at 07:16, Elmarie Claasen <elmarie@xxxxxxxx> wrote:

> Hi Calle,
>
> Great that you found the problem but surely this os not desired behavior
> as any user can chamge their personal settings and it should not result in
> such changes?
>
> Elmarie
>
> On 11 Aug 2016 23:18, "Calle Hedberg" <calle.hedberg@xxxxxxxxx> wrote:
>
>> David,
>>
>> I found the problem: some user had changed the setting under
>> "Profile->Settings->Interface" from "Light blue" to "Myanmar" - as soon as
>> I changed that back for ONE user it resolved the problem.  I also changed
>> the same setting under Apps->Settings->Style, but that did not seem to do
>> anything.
>>
>> Should be OK now - please check.
>>
>> Regards
>> Calle
>>
>> On 11 August 2016 at 10:29, David Itana <ditana@xxxxxxxxxx> wrote:
>>
>>> Hi Alex,
>>>
>>>
>>>
>>> Have cleared the cache over and over but it does not help at all.
>>>
>>>
>>>
>>> David
>>>
>>>
>>>
>>> *From:* Alex Tumwesigye [mailto:atumwesigye@xxxxxxxxx]
>>> *Sent:* Thursday, August 11, 2016 9:21 AM
>>> *To:* David Itana
>>> *Cc:* Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs
>>> *Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
>>>
>>>
>>>
>>> Dear David,
>>>
>>>
>>>
>>> Please ensure that the cache is cleared when the user is logging in.
>>> There is a possibility of mismatched download of metadata or userSettings.
>>>
>>>
>>>
>>> Alex
>>>
>>>
>>>
>>> On Thu, Aug 11, 2016 at 10:49 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>>>
>>> Hi Calle,
>>>
>>>
>>>
>>> The problem is consistent, it does not vary from session to session.
>>>
>>>
>>>
>>> I will have to investigate further on specific priviliges or settings in
>>> common amongst the affected users. Let me get back to you later on this one.
>>>
>>>
>>>
>>> David
>>>
>>>
>>>
>>> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
>>> *Sent:* Thursday, August 11, 2016 8:41 AM
>>> *To:* Knut Staring
>>> *Cc:* David Itana; DHIS 2 Users list; dhis2-devs
>>>
>>>
>>> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>>>
>>>
>>>
>>> Knut,
>>>
>>>
>>>
>>> That was my first thought too - but it would not explain why only some
>>> users have this issue when using exactly the same database and machine....
>>>
>>>
>>>
>>> David,
>>>
>>>
>>>
>>> Some more questions:
>>>
>>> 1. is the problem consistent for those specific users, or will it vary
>>> from session to session?
>>>
>>> 2. Do those affected users have any specific settings or privileges in
>>> common? (like e.g. do they have private dashboards?)
>>>
>>>
>>>
>>> regards
>>>
>>> calle
>>>
>>>
>>>
>>> On 11 August 2016 at 09:26, Knut Staring <knutst@xxxxxxxxx> wrote:
>>>
>>> Does this apply to the most recent versions of Chrome and Firefox also?
>>>
>>>
>>>
>>> Or perhaps it did indeed start after an update of these browsers?
>>>
>>>
>>>
>>> Knut
>>>
>>>
>>>
>>> On Thu, Aug 11, 2016 at 9:17 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>>>
>>> Hi Calle,
>>>
>>>
>>>
>>> I have tried the screen resolution as well but no difference, the texts
>>> remains overlapping.
>>>
>>>
>>>
>>> For further clarity, we have been using this version for some months
>>> now, and this only started happening a few days ago.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> David
>>>
>>>
>>>
>>> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
>>> *Sent:* Thursday, August 11, 2016 8:13 AM
>>> *To:* David Itana
>>> *Cc:* DHIS 2 Users list; dhis2-devs
>>> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>>>
>>>
>>>
>>> Hi
>>>
>>>
>>>
>>> Just a clarification note: the build number seems "abnormal" because
>>> this is a build with a few Southern African additions. So the underlying
>>> core build would be from mid-February 2016 (2.20).
>>>
>>>
>>>
>>> None of those additions would affect or cause the above issue, though.
>>>
>>>
>>>
>>> David - have you tried to experiment with screen resolution, to see if
>>> it appears the same way with a different resolution (but same user)?
>>>
>>>
>>>
>>> regards
>>>
>>> Calle
>>>
>>>
>>>
>>> On 11 August 2016 at 09:06, David Itana <ditana@xxxxxxxxxx> wrote:
>>>
>>> Dear DHIS community,
>>>
>>>
>>>
>>> We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date:
>>> 2016-02-23 09:07). We recently started experiencing a problem when using
>>> chrome or Firefox where words appears overlapping as depicted in the
>>> picture below. The Apps and Profile icons and texts as well as the list of
>>> apps appears normal.
>>>
>>>
>>>
>>>
>>>
>>> This is not affecting all users, but affects specific users in different
>>> user groups including superusers. Testing using the same computer proves
>>> that the affected user will see scrambled/overlapping texts but when the
>>> other user logs in, the system appears normal, that made us to rule out the
>>> cache issues as the same machine reacts differently when used by different
>>> users.
>>>
>>>
>>>
>>> We also verified the language settings both under profiles settings as
>>> well as under the user app. They are all set to English as the interface
>>> language and database language is set to “use database locale/no
>>> translation”.
>>>
>>>
>>>
>>> Again this is only affecting Chrome and Firefox, however internet
>>> explorer is displaying all text normal.
>>>
>>>
>>>
>>> Are the any settings that we perhaps missed or what could be the cause?
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> David
>>>
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~dhis2-devs
>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *******************************************
>>>
>>> Calle Hedberg
>>>
>>> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>>>
>>> Tel/fax (home): +27-21-685-6472
>>>
>>> Cell: +27-82-853-5352
>>>
>>> Iridium SatPhone: +8816-315-19119
>>>
>>> Email: calle.hedberg@xxxxxxxxx
>>>
>>> Skype: calle_hedberg
>>>
>>> *******************************************
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~dhis2-devs
>>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~dhis2-devs
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Knut Staring
>>>
>>> Dept. of Informatics, University of Oslo
>>>
>>> Norway: +4791880522
>>>
>>> Skype: knutstar
>>>
>>> http://dhis2.org
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *******************************************
>>>
>>> Calle Hedberg
>>>
>>> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>>>
>>> Tel/fax (home): +27-21-685-6472
>>>
>>> Cell: +27-82-853-5352
>>>
>>> Iridium SatPhone: +8816-315-19119
>>>
>>> Email: calle.hedberg@xxxxxxxxx
>>>
>>> Skype: calle_hedberg
>>>
>>> *******************************************
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~dhis2-users
>>> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~dhis2-users
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Alex Tumwesigye
>>>
>>>
>>>
>>> Technical Advisor - DHIS2 (Consultant),
>>> Ministry of Health/AFENET  | HISP Uganda
>>>
>>> Kampala
>>>
>>> Uganda
>>> +256 774149 775, + 256 759 800161
>>>
>>> Skype ID: talexie
>>>
>>>
>>> IT Consultant (Servers, Networks and Security, Health Information
>>> Systems - DHIS2, Disease Outbreak & Surveillance Systems) & Solar Consultant
>>>
>>>
>>> "I don't want to be anything other than what I have been - one tree hill
>>> "
>>>
>>
>>
>>
>> --
>>
>> *******************************************
>>
>> Calle Hedberg
>>
>> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>>
>> Tel/fax (home): +27-21-685-6472
>>
>> Cell: +27-82-853-5352
>>
>> Iridium SatPhone: +8816-315-19119
>>
>> Email: calle.hedberg@xxxxxxxxx
>>
>> Skype: calle_hedberg
>>
>> *******************************************
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-users
>> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-users
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
> *This message and any attachments are subject to a disclaimer published at
> http://www.hisp.org/policies.html#comms_disclaimer
> <http://www.hisp.org/policies.html#comms_disclaimer>.  Please read the
> disclaimer before opening any attachment or taking any other action in
> terms of this electronic transmission.  If you cannot access the
> disclaimer, kindly send an email to disclaimer@xxxxxxxx
> <disclaimer@xxxxxxxx> and a copy will be provided to you. By replying to
> this e-mail or opening any attachment you agree to be bound by the
> provisions of the disclaimer.*
>



-- 

*******************************************

Calle Hedberg

46D Alma Road, 7700 Rosebank, SOUTH AFRICA

Tel/fax (home): +27-21-685-6472

Cell: +27-82-853-5352

Iridium SatPhone: +8816-315-19119

Email: calle.hedberg@xxxxxxxxx

Skype: calle_hedberg

*******************************************