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[Bug 1382490] [NEW] Broadcom Bluetooth [413c:8143] does not work at all

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Public bug reported:

CID: 201307-13942 Dell Latitude E5540

The Bluetooth can't find any devices.
Error message could be found in dmesg:
[   98.149145] Bluetooth: can't load firmware, may not work correctly

Note that sometimes it works, but if you disable and re-enable it with
the wifi slider (let it reload the firmware), it will stop working.

Steps:
1. Install 14.04.1 + update (3.13.0-37) + proprietary Broadcom driver
2. Try to pair with any other Bluetooth device.

Expected result:
* Bluetooth works well as expected.

Actual result:
* Nothing can be detected.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-37-generic 3.13.0-37.64
ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
Uname: Linux 3.13.0-37-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  ubuntu     1542 F.... pulseaudio
 /dev/snd/controlC0:  ubuntu     1542 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Oct 17 04:14:55 2014
HibernationDevice: RESUME=UUID=b150a530-b9dc-40f0-b867-a29dfbf5b499
InstallationDate: Installed on 2014-10-17 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Latitude E5540
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=7a7e4c31-030c-4e00-af99-14797716597e ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-37-generic N/A
 linux-backports-modules-3.13.0-37-generic  N/A
 linux-firmware                             1.127.7
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/19/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 0V19JF
dmi.board.vendor: Dell Inc.
dmi.board.version: X02
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd09/19/2013:svnDellInc.:pnLatitudeE5540:pvr01:rvnDellInc.:rn0V19JF:rvrX02:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5540
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

** Affects: hwe-next
     Importance: Undecided
         Status: New

** Affects: linux (Ubuntu)
     Importance: Undecided
     Assignee: Anthony Wong (anthonywong)
         Status: New


** Tags: 201307-13942 amd64 apport-bug blocks-hwcert taipei-lab trusty

** Attachment added: "dmesg.log"
   https://bugs.launchpad.net/bugs/1382490/+attachment/4238857/+files/dmesg.log

** Also affects: hwe-next
   Importance: Undecided
       Status: New

** Summary changed:

- Broadcom Bluetooth [413c:8143] stop working after switching the wifi slider from off to on
+ Broadcom Bluetooth [413c:8143] does not work at all

** Description changed:

  CID: 201307-13942 Dell Latitude E5540
  
- The Bluetooth can't find any devices after switch the Wifi slider from OFF to ON
+ The Bluetooth can't find any devices.
  Error message could be found in dmesg:
  [   98.149145] Bluetooth: can't load firmware, may not work correctly
  
+ Note that sometimes it works, but if you disable and re-enable it with
+ the wifi slider (let it reload the firmware), it will stop working.
+ 
  Steps:
  1. Install 14.04.1 + update (3.13.0-37) + proprietary Broadcom driver
- 2. Make sure BT is working, turn the Wifi slide to disable it
- 3. Turn it on again, try to pair with a Bluetooth mouse.
+ 2. Try to pair with any other Bluetooth device.
  
  Expected result:
- * Bluetooth works well after re-enabled.
+ * Bluetooth works well as expected.
  
  Actual result:
  * Nothing can be detected.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-37-generic 3.13.0-37.64
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  ubuntu     1542 F.... pulseaudio
-  /dev/snd/controlC0:  ubuntu     1542 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  ubuntu     1542 F.... pulseaudio
+  /dev/snd/controlC0:  ubuntu     1542 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Oct 17 04:14:55 2014
  HibernationDevice: RESUME=UUID=b150a530-b9dc-40f0-b867-a29dfbf5b499
  InstallationDate: Installed on 2014-10-17 (0 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Dell Inc. Latitude E5540
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=7a7e4c31-030c-4e00-af99-14797716597e ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-37-generic N/A
-  linux-backports-modules-3.13.0-37-generic  N/A
-  linux-firmware                             1.127.7
+  linux-restricted-modules-3.13.0-37-generic N/A
+  linux-backports-modules-3.13.0-37-generic  N/A
+  linux-firmware                             1.127.7
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/19/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A01
  dmi.board.name: 0V19JF
  dmi.board.vendor: Dell Inc.
  dmi.board.version: X02
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA01:bd09/19/2013:svnDellInc.:pnLatitudeE5540:pvr01:rvnDellInc.:rn0V19JF:rvrX02:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude E5540
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1382490

Title:
  Broadcom Bluetooth [413c:8143] does not work at all

Status in HWE Next Project:
  New
Status in “linux” package in Ubuntu:
  New

Bug description:
  CID: 201307-13942 Dell Latitude E5540

  The Bluetooth can't find any devices.
  Error message could be found in dmesg:
  [   98.149145] Bluetooth: can't load firmware, may not work correctly

  Note that sometimes it works, but if you disable and re-enable it with
  the wifi slider (let it reload the firmware), it will stop working.

  Steps:
  1. Install 14.04.1 + update (3.13.0-37) + proprietary Broadcom driver
  2. Try to pair with any other Bluetooth device.

  Expected result:
  * Bluetooth works well as expected.

  Actual result:
  * Nothing can be detected.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-37-generic 3.13.0-37.64
  ProcVersionSignature: Ubuntu 3.13.0-37.64-generic 3.13.11.7
  Uname: Linux 3.13.0-37-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  ubuntu     1542 F.... pulseaudio
   /dev/snd/controlC0:  ubuntu     1542 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Fri Oct 17 04:14:55 2014
  HibernationDevice: RESUME=UUID=b150a530-b9dc-40f0-b867-a29dfbf5b499
  InstallationDate: Installed on 2014-10-17 (0 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Dell Inc. Latitude E5540
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-37-generic.efi.signed root=UUID=7a7e4c31-030c-4e00-af99-14797716597e ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-37-generic N/A
   linux-backports-modules-3.13.0-37-generic  N/A
   linux-firmware                             1.127.7
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/19/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A01
  dmi.board.name: 0V19JF
  dmi.board.vendor: Dell Inc.
  dmi.board.version: X02
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA01:bd09/19/2013:svnDellInc.:pnLatitudeE5540:pvr01:rvnDellInc.:rn0V19JF:rvrX02:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude E5540
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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