openerp-india team mailing list archive

[Lorenzo Battistini - Agile BG - Domsense <lorenzo.battistini@xxxxxxxxxxx>]

Public bug reported:

OpenERP 6.0 and 6.1

Configure an IMAP incoming mail server that fetches from support@xxxxxxxxxx
1- The first fetched mail is correctly created (from customer@xxxxxxxxxx to support@xxxxxxxxxx)
2- Answer to that email through the 'communication & history' tab (from support@xxxxxxxxxx to customer@xxxxxxxxxx)
3- The customer answers (from customer@xxxxxxxxxx to support@xxxxxxxxxx)
4- Support team answers (from support@xxxxxxxxxx to customer@xxxxxxxxxx)
5- The customer answers again (from customer@xxxxxxxxxx to support@xxxxxxxxxx)

When fetchmail fetches this fifth email, it duplicates the created mail.message
At the next customer's answer, fetchmail will create 3 mail.message for the same email, and so on.

You can notice this behaviour on https://openerp.my.openerp.com too

** Affects: openobject-addons
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/944175

Title:
  fetchmail creates several mail.message records for the same email

Status in OpenERP Addons (modules):
  New

Bug description:
  OpenERP 6.0 and 6.1

  Configure an IMAP incoming mail server that fetches from support@xxxxxxxxxx
  1- The first fetched mail is correctly created (from customer@xxxxxxxxxx to support@xxxxxxxxxx)
  2- Answer to that email through the 'communication & history' tab (from support@xxxxxxxxxx to customer@xxxxxxxxxx)
  3- The customer answers (from customer@xxxxxxxxxx to support@xxxxxxxxxx)
  4- Support team answers (from support@xxxxxxxxxx to customer@xxxxxxxxxx)
  5- The customer answers again (from customer@xxxxxxxxxx to support@xxxxxxxxxx)

  When fetchmail fetches this fifth email, it duplicates the created mail.message
  At the next customer's answer, fetchmail will create 3 mail.message for the same email, and so on.

  You can notice this behaviour on https://openerp.my.openerp.com too

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