openstack team mailing list archive

[Rick Clark <rick@xxxxxxxxxxxxx>]

On 05/03/2011 09:36 AM, Jordan Rinke wrote:
> Interesting because Ron very specifically mentioned being able to find
> useful and relevant information on the Ubuntu forums without bothering devs
> at the beginning of this discussion (which Soren then noted as an excellent
> point).

I think there is much useful information on the Ubuntu forums, but it is 
laced with incorrect information too.  Most technical people can easily 
discern which is which and I think our users will be more technical than 
the average Ubuntu user.


I think over all it is good to have a non-dev forum.

it is worth mentioning that our dev community and culture differs from 
Ubuntu.  Ubuntu devs completely ignore Launchpad answers, while our 
Answers section is well used and responded to.  Perhaps we shouldn't 
make assumptions based on Ubuntu.


> We don't have an extended answer from Anne yet, but she did vote Yes on the
> survey (unless someone else used her name since there is no real auth).
>
> -----Original Message-----
> From: Thierry Carrez [mailto:thierry@xxxxxxxxxxxxx]
> Sent: Tuesday, May 03, 2011 9:27 AM
> To: Jordan Rinke
> Cc: openstack@xxxxxxxxxxxxxxxxxxx
> Subject: Re: [Openstack] Creating a forum
>
> Jordan Rinke wrote:
> > I think a purely QnA site misses the mark a little, that style is
> > great for a very specific question (And the OSQnA stuff Everett linked
> > looks great) but I think a lot of users are lacking the knowledge to
> > ask a very specific question just yet. So maybe it is that we need a
> > place for random discussion, but that can also specifically answer a
> question as well.
>
> If you take Ubuntu (arguably one of the largest software-related forums in
> the world), the forums are completely ignored by developers, so it relies on
> a completely separate user community. It is a source for wrong (or outdated)
> technical answers and user frustration.
>
> They recently set up a stackexchange site at ask.ubuntu.com, and it is a
> huge success. Developers and users contribute to it, and it's a valuable and
> continuously-updated source of information.
>
> I don't want us to run into the same failure before realizing there is a
> better and more targeted tool available... Personally I would ignore forums
> (since they are a waste of time), but contribute to the stackexchange site
> (since they are an easy way to contribute reference information).
>
> > 77.8% voting for a forum at this point (out of 18 responses)
>
> I would wait on Anne's answer before taking any hasty decision based on a
> binary poll.
>
> --
> Thierry Carrez (ttx)
> Release Manager, OpenStack
>
>
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