touch-packages team mailing list archive

[Bill Filler <1417353@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

>From usability testing:
Testers expected the phone to provide a resent option or to automatically resend the message when the singal is back if a message is not sent successfully

Testers received a 'no network' pop up, and the full text message stayed
in the compose bar. As a result, they had to constantly check if the
network is back, and then resend the message again. Phone is often used
on the move, and network issue can be a common issue when such as on the
train or around places where full of high buildings. It is important to
design for these retrictions.

Proposed solution:
Until we have "Save as draft" support, I'd propose the following:
- If we detect No Network or No SIM Card and the user presses Send, directly add the message to the message thread, but mark it as failed (with the resend icon visible)
- Then pop up the dialog as we do today

This way, the message is part of the history and the user can resend whenever is convenient without losing their message.
Also, eventually when we have auto resend these messages will be in the queue.

** Affects: canonical-devices-system-image
     Importance: Undecided
         Status: New

** Affects: messaging-app
     Importance: High
     Assignee: Tiago Salem Herrmann (tiagosh)
         Status: New

** Affects: ubuntu-ux
     Importance: Undecided
         Status: New

** Affects: messaging-app (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: messaging-app (Ubuntu RTM)
     Importance: Undecided
         Status: New


** Tags: usability ww07

** Changed in: messaging-app
   Importance: Undecided => High

** Also affects: ubuntu-ux
   Importance: Undecided
       Status: New

** Also affects: messaging-app (Ubuntu)
   Importance: Undecided
       Status: New

** Also affects: messaging-app (Ubuntu RTM)
   Importance: Undecided
       Status: New

** Tags added: usability ww07

** Also affects: canonical-devices-system-image
   Importance: Undecided
       Status: New

** Changed in: messaging-app
     Assignee: (unassigned) => Tiago Salem Herrmann (tiagosh)

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Touch seeded packages, which is subscribed to messaging-app in Ubuntu.
https://bugs.launchpad.net/bugs/1417353

Title:
  Make it easier to resend messages that can't be sent

Status in the base for Ubuntu mobile products:
  New
Status in Messaging App:
  New
Status in Ubuntu UX bugs:
  New
Status in messaging-app package in Ubuntu:
  New
Status in messaging-app package in Ubuntu RTM:
  New

Bug description:
  From usability testing:
  Testers expected the phone to provide a resent option or to automatically resend the message when the singal is back if a message is not sent successfully

  Testers received a 'no network' pop up, and the full text message
  stayed in the compose bar. As a result, they had to constantly check
  if the network is back, and then resend the message again. Phone is
  often used on the move, and network issue can be a common issue when
  such as on the train or around places where full of high buildings. It
  is important to design for these retrictions.

  Proposed solution:
  Until we have "Save as draft" support, I'd propose the following:
  - If we detect No Network or No SIM Card and the user presses Send, directly add the message to the message thread, but mark it as failed (with the resend icon visible)
  - Then pop up the dialog as we do today

  This way, the message is part of the history and the user can resend whenever is convenient without losing their message.
  Also, eventually when we have auto resend these messages will be in the queue.

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