ubuntu-bugcontrol team mailing list archive

[Brian Murray <brian@xxxxxxxxxx>]

On Fri, Feb 20, 2009 at 09:46:41AM -0700, Charlie Kravetz wrote:
> On Fri, 20 Feb 2009 17:17:50 +0100
> Sense Hofstede <sense@xxxxxxxx> wrote:
> 
> > Hello,
> > 
> > When people suggest something new in a bug, we close the bug and point
> > them at the documentation explaining what to do with your ideas.
> > At the moment the policy seems to be to let the reporter open a
> > specification. However, I think it would be much better to encourage
> > people to place their idea at Brainstorm and discuss it there before
> > writing such a technical document as a blueprint. It would also make
> > them feel like there is being listed better to them, since there are
> > rarely responses to invalid blueprints, most of the time their status
> > stays New.
> > 
> > I suggest to adapt the policy and documentation to let the Bugsquad
> > point people at Brainstorm rather than at LP Blueprints.
> > 
> > Regards,
> 
> I thought we already point them at Brainstorm per
> https://wiki.ubuntu.com/Bugs/Responses . I have never asked any
> reporter to do a blueprint. Perhaps it is just a matter of getting
> re-acquainted with the bugsquad documentation. 
> 
> I have noted an increasing number of people confirming bugs with no
> knowledge that any guidance exists for them. Perhaps we simply need to
> advertise the Bugsquad docs, starting with
> https://wiki.ubuntu.com/HelpingWithBugs . 

One way that we, the members of bug control, can help out is by
reviewing Confirmed bug reports and taking the action of either moving
them to Triaged or back to New / Incomplete in the event that they
should not have been Confirmed.  When moving back to New / Incomplete
I'd add a comment similar to the following:

Thanks for taking the time to report his bug and comment on it.
However, I've noticed that this bug has been Confirmed although there is
not clear indication as to how to recreate this bug [ or version of
software affected ], subsequently I'm setting its status to Incomplete
until that information is provided.  You can learn more about bug
statuses at http://wiki.ubuntu.com/Bugs/Status.
 
-- 
Brian Murray                                                 @ubuntu.com

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