ubuntu-phone team mailing list archive

[Matthias Apitz <guru@xxxxxxxxxxx>]

El día Monday, May 25, 2015 a las 08:28:05PM -0300, Ricardo Salveti de Araujo escribió:

> > The syslog of this time can be found here: http://www.unixarea.de/syslog.May25.txt
> 
> Your syslog looks fine, and your behaviour is indeed super weird.
> 
> Were you able to still turn it on after reproducing such issue and
> powering it off? Wonder if the battery status would still be the same
> after a reboot.
> 
> There is nothing special at our userspace, it's basically getting the
> battery data from the kernel directly. So it's either a kernel bug, or
> a battery firmware bug, hard to tell from now (I was only able to
> reproduce this bug once, and it seems people are also having similar
> issues with the Android version of it
> https://www.youtube.com/watch?v=YAmdswKehQ4 ).

Hello Ricardo,

I contacted BQ.com with this problem and this is what they recommend:

> Dear Mr. Apitz,
>   Thank you for contacting BQ Technical Support.
>  
> It sounds like you are experiencing some issues with your battery indicator,
> thus perceiving a low battery autonomy. These issues may be solved by
> calibrating your battery. In order to calibrate the battery, please, use the
> device until the battery has drained to the point of shutting down
> automatically. Basically, use it until it turns itself off.  Ignore any low
> battery alerts that may appear.  Then, recharge the battery without any
> interruptions until it is fully charged to 100%. Verify  the battery indicates
> a 100% both turned on and off. 
> We let you know the battery indicator is controlled via software and we are
> currently working on a new update that improves this indicator.
> 
> After three or four calibrations following this procedure, you should be able
> to notice improvements. In case the behaviour is still reproducing after the
> calibration and in order to properly diagnose this incidence, please, fully
> charge the device, set the display brightness to a manual level and make a
> normal daily use of it until the battery is 5%. Please, send us a screenshot
> of System Settings> Battery and System Settings> Battery> Display brightness
> by simultaneously pressing the Volume + and Volume - buttons. Also, please,
> let us know the behaviour of the indicator when rebooting. Does it still show
> the same battery percentage?

I do not fully understand this procedure of calibrating. This is what
I always did until now: the battery drained and I recharged it.

Any helping hand who can explain what they want me to do?

Thanks

	matthias


-- 
Matthias Apitz, guru@xxxxxxxxxxx, http://www.unixarea.de/ +49-170-4527211    +49-176-38902045
"Wenn der Mensch von den Umständen gebildet wird, so muß man die Umstände menschlich bilden."
"Si el hombre es formado por las circunstancias entonces es necesario formar humanamente
las circunstancias", Karl Marx in Die heilige Familie / La sagrada familia (MEW 2, 138)