ubuntu-phone team mailing list archive

[Michael Zanetti <michael.zanetti@xxxxxxxxxxxxx>]

Hi Victor

On 09.03.2016 07:47, Vic G wrote:
> It could be related to the proximity sensor. I know for sure it is
> causing freezings to customers because they come to BQ support saying
> that the phone got stuck due to notifications and phone calls, this is
> possibly triggered by this bug:
> 
> <https://bugs.launchpad.net/canonical-devices-system-image/+bug/1531167>https://bugs.launchpad.net/canonical-devices-system-image/+bug/1531167
> 
> It has been re-targeted from OTA10 to OTA11.

I thin this is the same as I reported lately?

https://bugs.launchpad.net/canonical-devices-system-image/+bug/1542542

However, you suggest the proximity sensor should not be enabled at all.
The issue with that is that it would light up the screen if you received
a message when the phone is in your pocket. This leads to more battery
consumption and increased risk of unlocking the device in your pocket
(or entering the pin wrong 10 times in a row and locking the device down).
I think the proximity sensor does add some value here and it makes sense
to have it enabled, but IMO its logic needs to be tuned a bit more so
that it behaves more clever than it does currently. Would you agree? If
so, I guess we should mark your bug report as duplicate of mine?

Best regards,
Michael


> 
> Regards,
> 
> El 08/03/16 a las 16:24, Kevin Gunn escribió:
>> Based on the descriptions which started this thread, this seems
>> different than 
>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1532607
>>
>> It seems it is strictly the dialer app is the item freezing, not the
>> entire shell - as they are able to navigate away from the dialer app
>> to get the green active-call banner. This could potentially be an
>> issue with focus management. I would recommend a separate bug be
>> filed. Gareth/Martin can you confirm the shell & the physical power
>> button still respond when in this state?
>>
>> br,kg
>>
>>
>>
>> On Tue, Mar 8, 2016 at 4:32 AM, Vic G <victor.gonzalez@xxxxxx
>> <mailto:victor.gonzalez@xxxxxx>> wrote:
>>
>>     Is this the bug your are reproducing after OTA-9.1?
>>
>>     https://bugs.launchpad.net/canonical-devices-system-image/+bug/1532607
>>
>>     Please comment to reopen it if it's what you're experiencing.
>>
>>     Can anyone else reproduce this bug?
>>
>>     cheers,
>>
>>     El 08/03/16 a las 11:21, Gareth France escribió:
>>>     On 08/03/16 10:19, Martin Bolte wrote:
>>>>     Hi,
>>>>     has anybody experienced this bug?
>>>>     When I make a call, the telephone screen freezes and I can press
>>>>     no buttons. I have to kill the app after connection is
>>>>     established and it recovers automatically (via a green bar that
>>>>     appears in the upper part of the screen). I have to tap the bar
>>>>     two times and then can use the phone pad normally. The call
>>>>     itself is not disturbed during all this. It has appeared after
>>>>     installing OTA-9 and continues in OTA-9.1.
>>>>     Hardware is a bq Aquaris 4.5
>>>>
>>>>     Regards
>>>>
>>>>     Martin
>>>>
>>>     Yes, this is driving me crazy too. But I have been rebooting to
>>>     cure it. When it happens to me I get no audio on the call at all.
>>>
>>
>>     -- 
>>
>>     Víctor González Troncoso
>>
>>     Área de Postventa
>>
>>     Soporte SAUX
>>
>>     +34 91 142 06 82 Ext: 2003
>>
>>     Marie Curie, 19 Bloque 2 Planta 6 Oficina 6
>>
>>     28521 Rivas Vaciamadrid (Madrid)
>>
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>>
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>>
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>>
>>
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> 
> -- 
> 
> Víctor González Troncoso
> 
> Área de Postventa
> 
> Soporte SAUX
> 
> +34 91 142 06 82 Ext: 2003
> 
> Marie Curie, 19 Bloque 2 Planta 6 Oficina 6
> 
> 28521 Rivas Vaciamadrid (Madrid)
> 
> bq.com <http://www.bq.com/>
> 
> <http://facebook.com/bqreaders> <http://twitter.com/bqreaders>
> <https://plus.google.com/+bqreaders/posts>
> <https://www.youtube.com/user/canalbq> <https://instagram.com/bq_global/>
> 
> 	
> 
> 
> ^  ^Nos encantan los árboles. No me imprimas si no es necesario.
> 
> Protección de Datos:Mundo Reader S.L. le informa de que los datos
> personales facilitados por Ud. y utilizados para el envío de esta
> comunicación serán objeto de tratamiento automatizado o no en nuestros
> ficheros, con la finalidad de gestionar la agenda de contactos de
> nuestra empresa y para el envío de comunicaciones profesionales por
> cualquier medio electrónico o no. Puede consultar en www.bq.com
> <http://www.bq.com/>los detalles de nuestra Política de Privacidad y
> dónde ejercer el derecho de acceso, rectificación, cancelación y oposición.
> 
> Confidencialidad:Este mensaje contiene material confidencial y está
> dirigido exclusivamente a su destinatario. Cualquier revisión,
> modificación o distribución por otras personas, así como su reenvío sin
> el consentimiento expreso está estrictamente prohibido. Si usted no es
> el destinatario del mensaje, por favor, comuníqueselo al emisor y borre
> todas las copias de forma inmediata. Confidentiality:This e-mail
> contains material that is confidential for de sole use of de intended
> recipient. Any review, reliance or distribution by others or forwarding
> without express permission is strictly prohibited. If you are not the
> intended recipient, please contact the sender and delete all copies.
> 
> 
>

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