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Re: Outgoing call makes phone freeze

 

Hi,
the proximity sensor in my phone is working well. My bug only relates to the dialer app on outgoing calls. The shell and other applications continue to work well.

Though in the meantime I can't start the dialer app at all any more. It seems to crash during start. Any hint how I might be able to "reset" the dialler app?

kind regards

Martin

Am 09.03.2016 um 14:11 schrieb Michael Zanetti:
Hi Victor

On 09.03.2016 07:47, Vic G wrote:
It could be related to the proximity sensor. I know for sure it is
causing freezings to customers because they come to BQ support saying
that the phone got stuck due to notifications and phone calls, this is
possibly triggered by this bug:

<https://bugs.launchpad.net/canonical-devices-system-image/+bug/1531167>https://bugs.launchpad.net/canonical-devices-system-image/+bug/1531167

It has been re-targeted from OTA10 to OTA11.
I thin this is the same as I reported lately?

https://bugs.launchpad.net/canonical-devices-system-image/+bug/1542542

However, you suggest the proximity sensor should not be enabled at all.
The issue with that is that it would light up the screen if you received
a message when the phone is in your pocket. This leads to more battery
consumption and increased risk of unlocking the device in your pocket
(or entering the pin wrong 10 times in a row and locking the device down).
I think the proximity sensor does add some value here and it makes sense
to have it enabled, but IMO its logic needs to be tuned a bit more so
that it behaves more clever than it does currently. Would you agree? If
so, I guess we should mark your bug report as duplicate of mine?

Best regards,
Michael


Regards,

El 08/03/16 a las 16:24, Kevin Gunn escribió:
Based on the descriptions which started this thread, this seems
different than
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1532607

It seems it is strictly the dialer app is the item freezing, not the
entire shell - as they are able to navigate away from the dialer app
to get the green active-call banner. This could potentially be an
issue with focus management. I would recommend a separate bug be
filed. Gareth/Martin can you confirm the shell & the physical power
button still respond when in this state?

br,kg



On Tue, Mar 8, 2016 at 4:32 AM, Vic G <victor.gonzalez@xxxxxx
<mailto:victor.gonzalez@xxxxxx>> wrote:

     Is this the bug your are reproducing after OTA-9.1?

     https://bugs.launchpad.net/canonical-devices-system-image/+bug/1532607

     Please comment to reopen it if it's what you're experiencing.

     Can anyone else reproduce this bug?

     cheers,

     El 08/03/16 a las 11:21, Gareth France escribió:
     On 08/03/16 10:19, Martin Bolte wrote:
     Hi,
     has anybody experienced this bug?
     When I make a call, the telephone screen freezes and I can press
     no buttons. I have to kill the app after connection is
     established and it recovers automatically (via a green bar that
     appears in the upper part of the screen). I have to tap the bar
     two times and then can use the phone pad normally. The call
     itself is not disturbed during all this. It has appeared after
     installing OTA-9 and continues in OTA-9.1.
     Hardware is a bq Aquaris 4.5

     Regards

     Martin

     Yes, this is driving me crazy too. But I have been rebooting to
     cure it. When it happens to me I get no audio on the call at all.

     --

     Víctor González Troncoso

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Víctor González Troncoso

Área de Postventa

Soporte SAUX

+34 91 142 06 82 Ext: 2003

Marie Curie, 19 Bloque 2 Planta 6 Oficina 6

28521 Rivas Vaciamadrid (Madrid)

bq.com <http://www.bq.com/>

<http://facebook.com/bqreaders> <http://twitter.com/bqreaders>
<https://plus.google.com/+bqreaders/posts>
<https://www.youtube.com/user/canalbq> <https://instagram.com/bq_global/>

	


^  ^Nos encantan los árboles. No me imprimas si no es necesario.

Protección de Datos:Mundo Reader S.L. le informa de que los datos
personales facilitados por Ud. y utilizados para el envío de esta
comunicación serán objeto de tratamiento automatizado o no en nuestros
ficheros, con la finalidad de gestionar la agenda de contactos de
nuestra empresa y para el envío de comunicaciones profesionales por
cualquier medio electrónico o no. Puede consultar en www.bq.com
<http://www.bq.com/>los detalles de nuestra Política de Privacidad y
dónde ejercer el derecho de acceso, rectificación, cancelación y oposición.

Confidencialidad:Este mensaje contiene material confidencial y está
dirigido exclusivamente a su destinatario. Cualquier revisión,
modificación o distribución por otras personas, así como su reenvío sin
el consentimiento expreso está estrictamente prohibido. Si usted no es
el destinatario del mensaje, por favor, comuníqueselo al emisor y borre
todas las copias de forma inmediata. Confidentiality:This e-mail
contains material that is confidential for de sole use of de intended
recipient. Any review, reliance or distribution by others or forwarding
without express permission is strictly prohibited. If you are not the
intended recipient, please contact the sender and delete all copies.







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