ubuntu-phone team mailing list archive

[Michi Henning <michi.henning@xxxxxxxxxxxxx>]

> On 21 Mar 2016, at 17:24 , Gareth France <gareth.france@xxxxxxxxx> wrote:
>> 
> It is well established that Ubuntu is not yet ready for prime time on phones. My handset has not lived up to the bar you set since they day I got it yet I wouldn't trade it for the world. Issues are being resolved every month and in my opinion the fact a smaller company like Canonical has achieved what the likes of Google and Apple have is a major achievement. The team working on this is tiny by comparison and you wouldn't expect them to be able to complete this journey in anything near the time the big boys can.

I don’t dispute that Canonical has achieved a lot, and has done it with very few people and in record time. But that doesn’t change the fact that, had I paid money for this phone, after the experience I just had, I would have returned it to the store the same day, demanding a refund.

To the customer, it doesn’t matter how hard people are working, or how many people Canonical employs for this. To the customer, only one thing matters: whether the thing works adequately or not.

What I just experienced is a long way from “working adequately”.

Michi.