ubuntu-phone team mailing list archive

[Alfonso Sanchez-Beato <alfonso.sanchez-beato@xxxxxxxxxxxxx>]

On Thu, May 12, 2016 at 9:38 AM, Fabio Colella <fcole90@xxxxxxxxx> wrote:

> Hello,
> I'm experiencing a critical problem with BQ Aquaris E4.5.
>
> When connected to a WiFi network it can connect to Internet (surf the web,
> send and receive telegram messages). If I turn the WiFi off the mobile
> switches to use the 3G network, but now it's not connected to Internet any
> more.
>
> I found that rebooting with the WiFi off solves the issue temporarily, as
> when booted the device works correctly with my 3G network. If I turn the
> WiFi on and connect to a WiFi network, it continues to work, but turning it
> off (and so switching back to 3G network) causes the issue again. This is
> particularly annoying as it means that a reboot is required each time
> there's the need to use the 3G.
>
> Has ever been reported a similar issue?
> To which package could I file a bug report?
> What kind of logs can be useful for that?
>

It might be this one:

https://bugs.launchpad.net/canonical-devices-system-image/+bug/1533508

which will be fixed in OTA11.

Note that you do not need to reboot you phone to get data again, just cycle
flight mode.


>
> I can also try to debug that by myself if someone shows me where to start
> from ;)
>

Besides those mentioned by Matthias, you could paste output of:

/usr/share/ofono/scripts/list-modems
/usr/share/ofono/scripts/list-contexts


>
> Cheers,
> Fabio
>
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