unity-design team mailing list archive

[Jim Rorie <jfrorie@xxxxxxxxx>]

I'd like to see this one as well for another reason.  Yesterday I was
reporting a Jockey bug and upon submission, launchpad died.  The website
gave me an oops and assured me that someone was looking into it. This
was after a particularly agonizingly slow submission process.

I had no idea if my report was received (it was) or if I had to retype
everything(I didn't).  I'm pretty well versed in the ways of the web.
But what if I wasn't?  I spent about 10-15 minutes total clicking,
getting the info and writing it up only to experience the fear of total
loss.  Would the rank beginner have ever tried to submit a bug after
that experience? 

A client could grab all the info quickly and submit it in the background
without the user having to hold his breath over the true irony of the
bug database crashing from a bug.

-  
Jim Rorie

jfrorie@xxxxxxxxx
http://www.unconventional-wisdom.org
IM: jfrorie (XMPP/GoogleTalk)

There are 4 boxes to use in the defense of liberty: 
Soap, Ballot, Jury, Ammo. Use in that order.


On Wed, 2009-10-07 at 21:55 +0100, Mark Shuttleworth wrote:
> ajmctaggart wrote:
> > My question is this, why do we need to login to Launchpad through
> > our web browser to report these bugs?  I feel it is extremely
> > disruptive, especially when something non-essential crashes and
> > Ubuntu asks if I'd like to file a bug.  Of course I'd like to file a
> > bug!  That's what I am supposed to do, correct?  But this practice
> > makes my work-flow crippled, and it takes quite a bit more time than
> > a built in submittal tool.  Over the past three days, I've gotten
> > tired booting my machine, logging in, something crashes, bug report
> > needs to be filed, now I have to go to Firefox.  For goodness sake,
> > I just need to get into a pdf for work or school!  Now that I'm on
> > the web...hmm, work or browsing? :)  Of course, maybe this is just a
> > poor example of me trying to get out of work, but I think you get
> > the point.
> > 
> > From what I can see, this system function is about 85% darn near
> > perfect.  That last 15% is how the bug is actually placed in the
> > system.  Is anyone interested in creating a bug reporting mechanism
> > or interface for Launchpad that allows a user to submit his
> > Launchpad I.D. and password, and NOT have to be moved to firefox to
> > finish the bug submission?
> > 
> 
> It's a damn good question! In general, the meme of "desktop apps
> talking natively to LP" is very cool. We want the Software Center to
> be able to automatically add PPA's you're subscribed to, for example.
> 
> The Ubuntu One guys should be delivering an API which lets an app get
> credentials in LP without going via the web. Elliot Murphy would be
> able to connect us to the right person on that team.
> 
> Those credentials could then be used to complete the bug submission,
> without hitting the web browser at all.
> 
> Mark
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