unity-design team mailing list archive

[Ian Santopietro <isantop@xxxxxxxxx>]

> and who will do the explanation ? you ?>> will you be the one holding the hand of every new non technical user ?

Yes, i think that's what he's suggesting.

I think you missed the entire point of Jo-Erland's message. He's
saying with the current design, you won't need to hold their hand for
long. It's not hard understand the concepts presented, so even
non-technical users will grasp it fairly quickly. Once they know, they
don't need to be taught again.

On Wed, Nov 16, 2011 at 12:12, Omar B. <estelar57@xxxxxxxxxxx> wrote:
>>It takes about ten seconds to explain that all kinds of messages is
>> collected in the message menu and that the icon changes color when there is
>> a change in status. Once you know this, the system is much easier, more
>> efficient and comfortable to use than if you would have ten different icons
>> acting in different ways, like we had before.
>
> and who will do the explanation ? you ?
>
> will you be the one holding the hand of every new non technical user ?
>
> will you tell them where their application is hidden ?
>
> I dont like to get into arguments and i think mm does help with the clutter,
> but you frequently like to counter-argument everything saying things are
> Fine how they are and new users are the ones that are wrong because they
> havent rtfm yet, but what are you doing to actually help these people ?
>
>
> ________________________________
> Date: Wed, 16 Nov 2011 19:27:31 +0100
> From: joerlend.schinstad@xxxxxxxxx
> To: ayatana@xxxxxxxxxxxxxxxxxxx
> Subject: Re: [Ayatana] Notifications in unity
>
> Den 16. nov. 2011 18:38, skrev Omar B.:
>
> you are a geek am sure you figure it out in 10 seconds, but i dont think
> you've actually seen new non technical users trying to use their
> applications and then getting hidden in that menu:
>
> https://github.com/emesene/emesene/issues/829
>
> So your argument is that Ubuntu users are incapable of learning and
> understanding that the symbol for IM is now an envelope instead of a green
> dot?
>
> And I actually do know a little bit about new users since I've spent about
> fifteen years helping and teaching people how to use different types of
> technologies. I've worked with elderly, mentally challenged and other groups
> of people with little experience with computers. I do this, not only because
> I like sharing the knowledge I've attained by being a geek, but because I
> like to understand what the difficulties are. Once you understand how things
> work, you can't not understand it.
>
> The problem when people have an agenda, is that they tend to look for
> evidence to support their views, disregard those that doesn't and last but
> not least, project their own opinions onto the people they seek to
> understand. This is why we use the double blind tests, for instance. For
> instance, if you say "Do you think it's intuitive to use the email symbol to
> symbolise other things than email?", most people will say no. If you ask
> "Does it make sense to use an envelope to symbolise a message", then the
> answer might be slightly different.
>
> The bug report you're posting, is completely irrelevant. That is about
> Emesene not understanding that it's already running, which obviously it
> should. But what is it really you're proposing? Should there be a constant
> notification bubble whenever an app is running? Because that's what this
> thread is about, not the symbol for applications running in the background.
>
> It takes about ten seconds to explain that all kinds of messages is
> collected in the message menu and that the icon changes color when there is
> a change in status. Once you know this, the system is much easier, more
> efficient and comfortable to use than if you would have ten different icons
> acting in different ways, like we had before.
>
> Jo-Erlend Schinstad
>
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Ian Santopietro

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