unity-design team mailing list archive

[Omar B. <estelar57@xxxxxxxxxxx>]

> Once they know, they don't need to be taught again.

dont get me wrong i like and use MM, but what you say is right, you need to Teach this new behavior. And not every user gets it the first time, i have tried several times and failed, they keep asking where their app has hidden to...

"Hey where did it go?" they ask.

or "excuse me sir, but it disappeared"..

and this is not with one person. I run an internet cafe, so i see up to 100 people each day. This is a great way to see how new users react. I am in a sort of mini usability lab here.

some get it, but most dont and its probably one of the areas they have more difficult with (along with global menu on non maximized apps).

would be nice if MM displayed some kind of notification telling users their app has minimized inside or something like that. Would help avoid quite a few headaches for both users and employees.


> From: isantop@xxxxxxxxx
> Date: Wed, 16 Nov 2011 12:17:11 -0700
> Subject: Re: [Ayatana] Notifications in unity
> To: estelar57@xxxxxxxxxxx
> CC: joerlend.schinstad@xxxxxxxxx; ayatana@xxxxxxxxxxxxxxxxxxx
> 
> > and who will do the explanation ? you ?>> will you be the one holding the hand of every new non technical user ?
> 
> Yes, i think that's what he's suggesting.
> 
> I think you missed the entire point of Jo-Erland's message. He's
> saying with the current design, you won't need to hold their hand for
> long. It's not hard understand the concepts presented, so even
> non-technical users will grasp it fairly quickly. Once they know, they
> don't need to be taught again.
> 
> On Wed, Nov 16, 2011 at 12:12, Omar B. <estelar57@xxxxxxxxxxx> wrote:
> >>It takes about ten seconds to explain that all kinds of messages is
> >> collected in the message menu and that the icon changes color when there is
> >> a change in status. Once you know this, the system is much easier, more
> >> efficient and comfortable to use than if you would have ten different icons
> >> acting in different ways, like we had before.
> >
> > and who will do the explanation ? you ?
> >
> > will you be the one holding the hand of every new non technical user ?
> >
> > will you tell them where their application is hidden ?
> >
> > I dont like to get into arguments and i think mm does help with the clutter,
> > but you frequently like to counter-argument everything saying things are
> > Fine how they are and new users are the ones that are wrong because they
> > havent rtfm yet, but what are you doing to actually help these people ?
> >
> >
> > ________________________________
> > Date: Wed, 16 Nov 2011 19:27:31 +0100
> > From: joerlend.schinstad@xxxxxxxxx
> > To: ayatana@xxxxxxxxxxxxxxxxxxx
> > Subject: Re: [Ayatana] Notifications in unity
> >
> > Den 16. nov. 2011 18:38, skrev Omar B.:
> >
> > you are a geek am sure you figure it out in 10 seconds, but i dont think
> > you've actually seen new non technical users trying to use their
> > applications and then getting hidden in that menu:
> >
> > https://github.com/emesene/emesene/issues/829
> >
> > So your argument is that Ubuntu users are incapable of learning and
> > understanding that the symbol for IM is now an envelope instead of a green
> > dot?
> >
> > And I actually do know a little bit about new users since I've spent about
> > fifteen years helping and teaching people how to use different types of
> > technologies. I've worked with elderly, mentally challenged and other groups
> > of people with little experience with computers. I do this, not only because
> > I like sharing the knowledge I've attained by being a geek, but because I
> > like to understand what the difficulties are. Once you understand how things
> > work, you can't not understand it.
> >
> > The problem when people have an agenda, is that they tend to look for
> > evidence to support their views, disregard those that doesn't and last but
> > not least, project their own opinions onto the people they seek to
> > understand. This is why we use the double blind tests, for instance. For
> > instance, if you say "Do you think it's intuitive to use the email symbol to
> > symbolise other things than email?", most people will say no. If you ask
> > "Does it make sense to use an envelope to symbolise a message", then the
> > answer might be slightly different.
> >
> > The bug report you're posting, is completely irrelevant. That is about
> > Emesene not understanding that it's already running, which obviously it
> > should. But what is it really you're proposing? Should there be a constant
> > notification bubble whenever an app is running? Because that's what this
> > thread is about, not the symbol for applications running in the background.
> >
> > It takes about ten seconds to explain that all kinds of messages is
> > collected in the message menu and that the icon changes color when there is
> > a change in status. Once you know this, the system is much easier, more
> > efficient and comfortable to use than if you would have ten different icons
> > acting in different ways, like we had before.
> >
> > Jo-Erlend Schinstad
> >
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> >
> >
> 
> 
> 
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> Ian Santopietro
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