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Troubleshoot DHIS2 Admin account -- DHIS2 2.25

 

Dear Community,

I would like to have some advice to troubleshoot the account where the
orgunits at lower level (inside red rectangle) are displayed at the same
hierarchy as the higher level. The two accounts have admin access to DHIS2
(2.25). There are some illustrations of the Maintenance (Organisation Unit)
App.


​The following picture illustrates the account to troubleshoot: The
orgunits at lower level (inside red rectangle) are always displayed at the
same hierarchy as the higher level.



​The following  picture illustrates the correct appearance of the OrgUnit
hierarchy with the other account.





I thought to delete the account with the abnormal behaviour and re-create
it afterwards, but I am not sure if there are some associated parameters
associated with this account (saved favorites, ...) that will be deleted
with it?



Best,


Tantely.

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