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Date

[Bug 1329308] [NEW] Touchpad and Mouse Pointer not working properly

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Anubhav Chaturvedi <mailforanubhav@xxxxxxxxx>
Date: Thu, 12 Jun 2014 12:33:55 -0000
Reply-to: Bug 1329308 <1329308@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

Public bug reported:

The touchpad is irresponsive but sometimes just throuws the pointer to
some edge of sceen if you try to move it. There is no clicking action
either.

I am using a usb mouse and it performs as expected ususally. In some
ocassions the pointer's clicking functionality seems to get stuck at
some window feature like ( menu bar, content space, some button, titile
bar etc) . It moves properly but the clicking action is performed only
in that region and nowhere else on scree. Once that area is
clicked/right clikd again, it goes back to normal functioning. In a few
ocassions when I could not detect where it is stuck I had to reboot the
system and then it worked fine. I have notices that this problem
generally starts  if I have suspended the system.

I have tried updating the BIOS to the latest version but it did ot have
any different effect.

xinput list output , I have the usb mouse connected:
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳  USB OPTICAL MOUSE                      	id=11	[slave  pointer  (2)]
⎜   ↳ PS/2 Logitech Wheel Mouse               	id=14	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Video Bus                               	id=8	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
    ↳ USB2.0 HD UVC WebCam                    	id=10	[slave  keyboard (3)]
    ↳ Asus WMI hotkeys                        	id=12	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-29-generic 3.13.0-29.53
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  anubhav    2182 F.... pulseaudio
 /dev/snd/pcmC1D0c:   anubhav    2182 F...m pulseaudio
 /dev/snd/controlC0:  anubhav    2182 F.... pulseaudio
CRDA:
 country IN:
  (2402 - 2482 @ 40), (N/A, 20)
  (5170 - 5250 @ 40), (N/A, 20)
  (5250 - 5330 @ 40), (N/A, 20), DFS
  (5735 - 5835 @ 40), (N/A, 20)
CurrentDesktop: Unity
Date: Thu Jun 12 17:52:42 2014
HibernationDevice: RESUME=UUID=d226aeba-7c6b-4e70-a2dd-45ab416b92f0
InstallationDate: Installed on 2014-06-08 (3 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: ASUSTeK COMPUTER INC. X550LD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=ef3968ac-19d5-4fce-80e9-376719ca81a6 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-29-generic N/A
 linux-backports-modules-3.13.0-29-generic  N/A
 linux-firmware                             1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/14/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550LD.306
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550LD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.306:bd05/14/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X550LD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

** Description changed:

  The touchpad is irresponsive but sometimes just throuws the pointer to
  some edge of sceen if you try to move it. There is no clicking action
  either.
  
  I am using a usb mouse and it performs as expected ususally. In some
  ocassions the pointer's clicking functionality seems to get stuck at
  some window feature like ( menu bar, content space, some button, titile
  bar etc) . It moves properly but the clicking action is performed only
  in that region and nowhere else on scree. Once that area is
  clicked/right clikd again, it goes back to normal functioning. In a few
  ocassions when I could not detect where it is stuck I had to reboot the
  system and then it worked fine. I have notices that this problem
  generally starts  if I have suspended the system.
  
+ I have tried updating the BIOS to the latest version but it did ot have
+ any different effect.
+ 
  xinput list output , I have the usb mouse connected:
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳  USB OPTICAL MOUSE                      	id=11	[slave  pointer  (2)]
  ⎜   ↳ PS/2 Logitech Wheel Mouse               	id=14	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
-     ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
-     ↳ Power Button                            	id=6	[slave  keyboard (3)]
-     ↳ Video Bus                               	id=7	[slave  keyboard (3)]
-     ↳ Video Bus                               	id=8	[slave  keyboard (3)]
-     ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
-     ↳ USB2.0 HD UVC WebCam                    	id=10	[slave  keyboard (3)]
-     ↳ Asus WMI hotkeys                        	id=12	[slave  keyboard (3)]
-     ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
+     ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
+     ↳ Power Button                            	id=6	[slave  keyboard (3)]
+     ↳ Video Bus                               	id=7	[slave  keyboard (3)]
+     ↳ Video Bus                               	id=8	[slave  keyboard (3)]
+     ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
+     ↳ USB2.0 HD UVC WebCam                    	id=10	[slave  keyboard (3)]
+     ↳ Asus WMI hotkeys                        	id=12	[slave  keyboard (3)]
+     ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-29-generic 3.13.0-29.53
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC1:  anubhav    2182 F.... pulseaudio
-  /dev/snd/pcmC1D0c:   anubhav    2182 F...m pulseaudio
-  /dev/snd/controlC0:  anubhav    2182 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC1:  anubhav    2182 F.... pulseaudio
+  /dev/snd/pcmC1D0c:   anubhav    2182 F...m pulseaudio
+  /dev/snd/controlC0:  anubhav    2182 F.... pulseaudio
  CRDA:
-  country IN:
-  	(2402 - 2482 @ 40), (N/A, 20)
-  	(5170 - 5250 @ 40), (N/A, 20)
-  	(5250 - 5330 @ 40), (N/A, 20), DFS
-  	(5735 - 5835 @ 40), (N/A, 20)
+  country IN:
+   (2402 - 2482 @ 40), (N/A, 20)
+   (5170 - 5250 @ 40), (N/A, 20)
+   (5250 - 5330 @ 40), (N/A, 20), DFS
+   (5735 - 5835 @ 40), (N/A, 20)
  CurrentDesktop: Unity
  Date: Thu Jun 12 17:52:42 2014
  HibernationDevice: RESUME=UUID=d226aeba-7c6b-4e70-a2dd-45ab416b92f0
  InstallationDate: Installed on 2014-06-08 (3 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=ef3968ac-19d5-4fce-80e9-376719ca81a6 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-29-generic N/A
-  linux-backports-modules-3.13.0-29-generic  N/A
-  linux-firmware                             1.127.2
+  linux-restricted-modules-3.13.0-29-generic N/A
+  linux-backports-modules-3.13.0-29-generic  N/A
+  linux-firmware                             1.127.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/14/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.306
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.306:bd05/14/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

-- 
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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1329308

Title:
  Touchpad and Mouse Pointer not working properly

Status in “linux” package in Ubuntu:
  New

Bug description:
  The touchpad is irresponsive but sometimes just throuws the pointer to
  some edge of sceen if you try to move it. There is no clicking action
  either.

  I am using a usb mouse and it performs as expected ususally. In some
  ocassions the pointer's clicking functionality seems to get stuck at
  some window feature like ( menu bar, content space, some button,
  titile bar etc) . It moves properly but the clicking action is
  performed only in that region and nowhere else on scree. Once that
  area is clicked/right clikd again, it goes back to normal functioning.
  In a few ocassions when I could not detect where it is stuck I had to
  reboot the system and then it worked fine. I have notices that this
  problem generally starts  if I have suspended the system.

  I have tried updating the BIOS to the latest version but it did ot
  have any different effect.

  xinput list output , I have the usb mouse connected:
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳  USB OPTICAL MOUSE                      	id=11	[slave  pointer  (2)]
  ⎜   ↳ PS/2 Logitech Wheel Mouse               	id=14	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Video Bus                               	id=8	[slave  keyboard (3)]
      ↳ Sleep Button                            	id=9	[slave  keyboard (3)]
      ↳ USB2.0 HD UVC WebCam                    	id=10	[slave  keyboard (3)]
      ↳ Asus WMI hotkeys                        	id=12	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-29-generic 3.13.0-29.53
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  anubhav    2182 F.... pulseaudio
   /dev/snd/pcmC1D0c:   anubhav    2182 F...m pulseaudio
   /dev/snd/controlC0:  anubhav    2182 F.... pulseaudio
  CRDA:
   country IN:
    (2402 - 2482 @ 40), (N/A, 20)
    (5170 - 5250 @ 40), (N/A, 20)
    (5250 - 5330 @ 40), (N/A, 20), DFS
    (5735 - 5835 @ 40), (N/A, 20)
  CurrentDesktop: Unity
  Date: Thu Jun 12 17:52:42 2014
  HibernationDevice: RESUME=UUID=d226aeba-7c6b-4e70-a2dd-45ab416b92f0
  InstallationDate: Installed on 2014-06-08 (3 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: ASUSTeK COMPUTER INC. X550LD
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic.efi.signed root=UUID=ef3968ac-19d5-4fce-80e9-376719ca81a6 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-29-generic N/A
   linux-backports-modules-3.13.0-29-generic  N/A
   linux-firmware                             1.127.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/14/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550LD.306
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550LD
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550LD.306:bd05/14/2014:svnASUSTeKCOMPUTERINC.:pnX550LD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550LD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550LD
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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Follow ups

[Bug 1329308] Re: [Asus X550LD] Touchpad and Mouse Pointer not working properly
From: Pilot6, 2015-11-10
[Bug 1329308] Re: [Asus X550LD] Touchpad and Mouse Pointer not working properly
From: Anubhav Chaturvedi, 2014-06-26
[Bug 1329308] Re: [Asus X550LD] Touchpad and Mouse Pointer not working properly
From: Christopher M. Penalver, 2014-06-17
[Bug 1329308] Re: [Asus X550LD] Touchpad and Mouse Pointer not working properly
From: Anubhav Chaturvedi, 2014-06-17
[Bug 1329308] Re: [Asus X550LD] Touchpad and Mouse Pointer not working properly
From: Christopher M. Penalver, 2014-06-17
[Bug 1329308] Re: [Asus X550LD] Touchpad and Mouse Pointer not working properly
From: Anubhav Chaturvedi, 2014-06-17
[Bug 1329308] Re: Touchpad and Mouse Pointer not working properly
From: Christopher M. Penalver, 2014-06-12
[Bug 1329308] Re: Touchpad and Mouse Pointer not working properly
From: Joseph Salisbury, 2014-06-12
[Bug 1329308] Status changed to Confirmed
From: Brad Figg, 2014-06-12
[Bug 1329308] [NEW] Touchpad and Mouse Pointer not working properly
From: Anubhav Chaturvedi, 2014-06-12

References

[Bug 1329308] [NEW] Touchpad and Mouse Pointer not working properly
From: Anubhav Chaturvedi, 2014-06-12