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[Hugo Melo <hugo.melo@xxxxxxxxx>]

Public bug reported:

Please, guide me on the way of providing valuable information for fixing
this bug as my girlfriend is going to kill me for needing to use an
external mouse.

I have installed Ubuntu on a brand new Toshiba laptop, so I haven't tested on older versions.
It detects the touchpad as in these dmesg lines:
[    1.788049] psmouse serio1: elantech: assuming hardware version 4 (with firmware version 0x381f01)
[    1.815495] psmouse serio1: elantech: Synaptics capabilities query result 0x00, 0x14, 0x0c.
[    1.945291] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio1/input/input5

System Information
        Manufacturer: TOSHIBA
        Product Name: Satellite E55-A
        Version: PSKPJU-01K023
        Serial Number: 2E028991P
        UUID: CCA7CED8-2392-E311-8FF3-201A06D83DCE
        Wake-up Type: Power Switch
        SKU Number: PSKPJU
        Family: *

Thanks!!

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-30-generic 3.13.0-30.54
ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: KDE
Date: Sat Jun 28 13:20:21 2014
HibernationDevice: RESUME=UUID=f4575df5-080f-45b4-81ec-6cc14a4a7485
InstallationDate: Installed on 2014-05-17 (41 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: TOSHIBA Satellite E55-A
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic.efi.signed root=/dev/mapper/vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-30-generic N/A
 linux-backports-modules-3.13.0-30-generic  N/A
 linux-firmware                             1.127.4
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/02/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 1.50
dmi.board.asset.tag: *
dmi.board.name: ZEMAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: *
dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd12/02/2013:svnTOSHIBA:pnSatelliteE55-A:pvrPSKPJU-01K023:rvnTOSHIBA:rnZEMAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
dmi.product.name: Satellite E55-A
dmi.product.version: PSKPJU-01K023
dmi.sys.vendor: TOSHIBA

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug trusty

** Changed in: linux (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1335463

Title:
  [Toshiba Satellite E55-A] ETPS/2 Elantech Touchpad not working on
  14.04

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  Please, guide me on the way of providing valuable information for
  fixing this bug as my girlfriend is going to kill me for needing to
  use an external mouse.

  I have installed Ubuntu on a brand new Toshiba laptop, so I haven't tested on older versions.
  It detects the touchpad as in these dmesg lines:
  [    1.788049] psmouse serio1: elantech: assuming hardware version 4 (with firmware version 0x381f01)
  [    1.815495] psmouse serio1: elantech: Synaptics capabilities query result 0x00, 0x14, 0x0c.
  [    1.945291] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio1/input/input5

  System Information
          Manufacturer: TOSHIBA
          Product Name: Satellite E55-A
          Version: PSKPJU-01K023
          Serial Number: 2E028991P
          UUID: CCA7CED8-2392-E311-8FF3-201A06D83DCE
          Wake-up Type: Power Switch
          SKU Number: PSKPJU
          Family: *

  Thanks!!

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-30-generic 3.13.0-30.54
  ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CurrentDesktop: KDE
  Date: Sat Jun 28 13:20:21 2014
  HibernationDevice: RESUME=UUID=f4575df5-080f-45b4-81ec-6cc14a4a7485
  InstallationDate: Installed on 2014-05-17 (41 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: TOSHIBA Satellite E55-A
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-30-generic.efi.signed root=/dev/mapper/vg-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-30-generic N/A
   linux-backports-modules-3.13.0-30-generic  N/A
   linux-firmware                             1.127.4
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/02/2013
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: 1.50
  dmi.board.asset.tag: *
  dmi.board.name: ZEMAA
  dmi.board.vendor: TOSHIBA
  dmi.board.version: 1.00
  dmi.chassis.asset.tag: *
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: *
  dmi.modalias: dmi:bvnTOSHIBA:bvr1.50:bd12/02/2013:svnTOSHIBA:pnSatelliteE55-A:pvrPSKPJU-01K023:rvnTOSHIBA:rnZEMAA:rvr1.00:cvnTOSHIBA:ct10:cvr*:
  dmi.product.name: Satellite E55-A
  dmi.product.version: PSKPJU-01K023
  dmi.sys.vendor: TOSHIBA

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