Il giorno mer, 26/03/2008 alle 19.15 -0300, Christian Robottom Reis ha scritto: > On Wed, Mar 26, 2008 at 09:48:42PM +0000, Bruce Cowan wrote: > > For instance, some add "me too" comments. Others start insulting the > > developers saying "I'll leave if you don't fix this". Yet more ask > > questions in bugs, and others answer them. > > > > This makes it rather difficult to actually see what needs to be done to > > fix the bug. > > > > I propose some kind of commenting guidelines that should be displayed > > underneath the "Add a comment/attachment" dropdown. > > Unfortunately, the users who add this sort of comments are the same > users who don't read guidelines. There are probably two solutions to > this problem: > > - Allowing a user to click on a "Me too" button > - Allowing irrelevant comments to hidden or demoted > Do not underestimante "Me too" comments: they allow you, and are the only means by now, to get a perception on how many people is getting the bug (you could make a statistics over how many users would typically add a "me too" comment at all). If you give people a possibility to vote for bugs, you won't have "me too" comments anymore. In any other case, when a sufficient number of people are hit by a sufficient old bug, they will start wondering how to get developers attention on bugs that are blocking them, and are not being taken into consideration. And the most polite solution they'll find will be a "me too" comment. However, since ubuntu developers, who seem to be the majority of launchpad users, do not want voting for bugs, and it has been argued that it is not useful at all, you'll either have to stop people telling to participate in the community, or stick with the "me too" comments. And in a sense, people are right: it often happens that developers think a certain bug is a corner case. How can they know how many people is affected by a bug, without the "me too" comments? This is especially true when bugs are difficultly reproducible (e.g. the dbus failures at login that have affected gnome since 2.0 release, and will affect it till its death :) ). The dbus failure has been considered a low-priority corner case until enough people has said "me too". Vincenzo
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