Triaging problems and bugs is one of the major things that we do on the
team. We just typically have a different approach on how the issues are
sorted out due to the issues coming from customers. Many times bugs that
are found by our team may also be fixed by our team. The major
difference is that the team members don't presently have the ability to
find out if a bug already exists. Having that ability should help Ubuntu
in general, our team with the work we need to do, and also our clients.
If we are able to determine that our client isn't the only one
experiencing a bug, it would give us more information for working on
fixing bugs.
