ubuntu-phone team mailing list archive

[Tony Espy <espy@xxxxxxxxxxxxx>]

On 09/18/2015 02:42 PM, "@j"@y wrote:
> Dear Community
>
> Output when executing script "/usr/share/ofono/scripts/list-modems" is
> at as txt file

Thanks for the debug information.

It appears you're in India, and that you're using a 'Reliance' SIM?  Do 
you have another SIM you can try?  There's a possibility this may be an 
interoperability problem with the MX4 and Reliance.

> There is no syslog present in /var/log

That's not a good sign. Can you restart the phone and check again?  If 
there's still not a syslog present, can you paste the output of 'ls -l 
/var/log' for us?

Also can you check /var/crash and let us know if there are any .crash 
files present?

> output of the command 'system-image-cli -i' run on the phone is appended
> below :-
>
>         current build number: 4
>         device name: arale
>         channel: ubuntu-touch/stable/meizu.en
>         last update: 2015-09-15 15:04:36
>         version version: 4
>         version ubuntu: 20150825.1
>         version device: 20150818-0b38025
>         version custom: 20150814-887-8-46
>
> Nothing other than apps from the store or standard updates has been
> installed.

OK, great. One more question, I assume you purchased the phone new with 
Ubuntu installed?

> I have very decent signal strength in my location.
>
> When I lose carrier, if I check the network menu, it says "Unregistered
> "for the SIM status.
>
> if I toggle flight-mode and donot lock the screen, the phone is able to
> re-register promptly and become usable again but if i toggle flight-mode
> and the screen is locked it does not re-registers itself and "Unknown"
> is shown for the SIM status, "None is shown for the Carrier".
>
> The Telegram app also forcibly logs you out once the screen gets locked
> and is unlocked again. It shows you as unauthorised user, all the chats
> get cleared up and it restores itself to initial setup screen.
>
> I am using a four digit PIN to lock the screen.
>
> I believe the problem is with the screen locking up.

This isn't supposed to have any effect on the modem...

> I hope that helps!

It's a start!

/tony