ubuntu-phone team mailing list archive

[a5a15447 <nrichards@xxxxxxxxx>]

that's EXACTLY where I am at too. At this point it's almost bricked. 
Does ubuntu have a solution? 
peter richards 

----- Original Message -----

From: "Marco Graziotti" <graziottimarco@xxxxxxxxx> 
To: "John McAleely" <john.mcaleely@xxxxxxxxxxxxx> 
Cc: "ubuntu-phone" <ubuntu-phone@xxxxxxxxxxxxxxxxxxx> 
Sent: Monday, November 16, 2015 3:55:42 PM 
Subject: Re: [Ubuntu-phone] Meizu MX4 (Arale r6), impossible to use the phone, serious problem using touch screen 


Hi John, 

thank you for your answer. 

I saw that if I remove the protection shield from the screen (plastic shield installed on the screen) this problem it's partially solved. Infact, now I have a problem with the bottom of touch surface, I can't press anything in this part. 
I decided to reset the phone, but I'm not able to press the "continue" button from the display. Now my phone is totally unusable. 

I searched on internet for a solution, and it seems that many MX4 are affected from this problem. Some MX4 launch apps randomly by themselves, like mine. This happened after I removed the protection shield (I made a video of this issue, similar to this one: https://youtu.be/azNK63maBxM ). 

Now I have a problem like the one showed in this video: https://youtu.be/T4LJhkyk-oU the bottom of MX4 display doesn't work, but in my case the "home" button works, but not the screen bottom. 

Right now I'm stuck at the first step of restore procedure (where you can choose a language), and i can't go forward because the bottom of the display doesn't work. Now my phone is totally unusable. 

What can I do? 

Thank you, 

Marco Graziotti 



Il 16/11/2015 23:09, John McAleely ha scritto: 



Ubuntu does not update silently. 

Assuming you are on the default settings, there has been no OS update for some weeks (The next is due soon). It will, as always, require your action before installing. 

Application updates are similar, but more frequent. Without knowing what applications you have, it is impossible to know when the last one was. Again, however, your action is needed. 

So it seems any problem you have is unlikely to be the result of software updates. 

There is a factory reset option in the settings if you wish to reset. 'Wiping the cache' is an android-ism. 

J 


On 16 November 2015 at 21:41, Marco Graziotti < graziottimarco@xxxxxxxxx > wrote: 

<blockquote>


Thank you guys for your answers, 

but I think I was not able to explain the problem. 

I said that I have two MX4, used by two different people. These phones have the same problem and in both it started in the same day (15 november). 
So, I don't think it's an hardware issue, in addition my phone never fell down. 

I don't understand why I have this problem. 
Maybe there are updates that we received during the day that didn't require our approval? Something like a "silent" update. 

I see a strange behaviour from the phone, for example if I connect via usb the phone to my pc with ubuntu 15.10 the problem seems mitigate, why? 

There's a method to wipe the cache? how can I restore my phone? 

Thank you, 

Marco Graziotti 



Il 16/11/2015 20:43, vampireechidna@xxxxxxxxxxx ha scritto: 

<blockquote>
Hello, 

I don't have any issues with my MX4 when it comes to the touch screen. All apps seem to open correctly. I would assume you may well have a faulty MX4. 



-------- Original Message -------- 
From:Marco Graziotti 
Sent:Mon, 16 Nov 2015 18:28:36 +0000 
To:ubuntu-phone ,Marco Graziotti 
Subject:[Ubuntu-phone] Meizu MX4 (Arale r6), impossible to use the phone, serious problem using touch screen 

Hi list, 

I have two Meizu MX4 (Arale r6), from yesterday (15 november 2015) I 
have a problem with the touch screen. I can't answer to a call, when I 
try to open an app it seems like the touch surface is shifted, for 
example: if I touch with my finger an icon in the bottom of the display, 
the OS open an app placed at the middle of the display. 

What did it happen? The other MX4 is having the same problem since 
yesterday, but in this second case it's not happening always. 
Are there any updates that we received during the day that didn't 
require our approval? Why do I have the similar problem in two phones? 

Can I send to you a syslog or dmesg? In case, how? And how can I restore 
my phone? I can't use it like this. 

Thank you 

Marco Graziotti 

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</blockquote>



</blockquote>


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