ubuntuone-users team mailing list archive

[Eric Amundson <sewmyheadon@xxxxxxxxx>]

Hey Marc,

I had a similar issue and see others are too.  You may find what
you're looking for here:

https://answers.launchpad.net/ubuntuone-client/+question/109023

Specifically, the following:

-------< snip >-------
Some users have reported problems with finding the "Add Your Computer"
button in this process. We believe this is due to the Ubuntu One
Preferences application (step 1 of
https://one.ubuntu.com/support/installation/) not launching your
default web browser (quickly enough... or at all) in order to proceed
to step 2. If performing step 1 does not open your web browser (or a
new tab if you already have a browser open) within a few seconds,
please

    1. close the Ubuntu One Preferences application window (if it's
already open)
    2. open your Terminal (located in Applications >> Accessories)
    3. and type the following:

  u1sdtool -q; killall ubuntuone-login; u1sdtool -c

This should force a web browser to open and put you at step 2 of the
process. This is temporary measure so users can get up and running
quickly. We will implement a more permanent fix for this problem soon.
-------< snip >-------

Hope that helps,
Eric

On Tue, May 4, 2010 at 1:50 PM, Jeffrey Joy <freyjoy@xxxxxxxxx> wrote:
>
> I'm hoping someone who has seen this can chime in, but you can look in
> ~/.cache/ubuntuone/log and check oauth-login.log at a minimum.
> You also might try launching ubuntuone-preferences from the command
> line, to see if there's any helpful info generated.
>
> I believe that ubuntuone-client-tools provides the u1sdtool, which can
> show some more granular info, though I'm not sure it will help in your
> case.  You would use it on the command line:  e.g.,  " u1sdtool
> --status" . The man page for u1sdtool gives what appears to be a good
> synopsys.
>
>
>
> On Tue, May 4, 2010 at 2:48 PM, Marc Adams <MarcAdams@xxxxxxxxxxx> wrote:
> > Hi all;
> >
> > A quick update - in an attempt to "reset" the configuration for my Ubuntu
> > One account, I've removed the following folders:
> > ./local/share/desktop-couch
> > ./local/share/ubuntuone
> > ./config/desktop-couch
> > ./config/ubuntuone
> > ./cache/desktop-couch
> > ./cache/ubuntuone
> >
> > and removed the ubuntuone password keys from the key ring .. and logged out.
> >
> >
> > After doing this, after launching the UbuntuOne dialogue, my browser was
> > finally launched, asking me to enter a machine.
> > I've done this, so now my Online Ubuntu account is associated with my
> > machine.
> >
> > However, the Unbuntu dialogue still has NOT displayed the machine name under
> > the devices tab.
> > Also on the account tab, the name, email and current plan - still displayed
> > "Unknown"
> >
> >
> > Any ideas where I can go to from here ???
> >
> > Thanks
> > Marc
> >
> >
> >
> >
> >
> > On Mon, 2010-05-03 at 18:20 -0500, Jeffrey Joy wrote:
> >
> > Can you see your ubuntuone key under Accessories->Passwords and
> > encryption Keys->Passwords?
> > Can you see your machine if you log in manually to one.ubuntu.com and
> > go the 'Account' section?
> >
> > -jeff
> >
> > On Mon, May 3, 2010 at 5:00 PM, Marc <marcadams@xxxxxxxxxxx> wrote:
> >> Hi all;
> >>
> >> I've recently installed Lucid, and trying out the Ubuntu One
> >> functionality.
> >>
> >> Problem I have is, after registering an account, when I open the "Ubuntu
> >> One Preferences" dialogue (in the "me" drop down),
> >> the dialogue freezes. I cannot click on the manage account / support
> >> links. The name / email and plan information is "unknown", and the
> >> status flicks between "Synchronizing" and "disconnected".
> >>
> >> After a while I the links become available, and I can again log into my
> >> account manually - but the dialogue never updates, to suggest a
> >> successful connection.
> >>
> >> The problem is, I never get asked to add a machine to my account, and
> >> after manually logging on, this is verified by the account information
> >> online, stating I have no machines associated with this account...
> >>
> >> Question - how can I make it register my machine? How can I reset the
> >> configuration information for the Ubuntu Preference dialogue, just so I
> >> know it's looking at the correct account?
> >>
> >> Many thanks for any help anyone can give,
> >> Marc
> >> --
> >> This message was sent from Launchpad by the user
> >> Marc (https://launchpad.net/~marcadams)
> >> using the "Contact this team" link on the Ubuntu One discussion team page.
> >> For more information see
> >> https://help.launchpad.net/YourAccount/ContactingPeople
> >>
> >> _______________________________________________
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> >>
> >
> >
>
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