unity-design team mailing list archive

["C. Cooke" <ccooke-launchpad@xxxxxxxx>]

On Wed, Feb 08, 2012 at 12:30:41PM +0000, Mark Shuttleworth wrote:
> On 08/02/12 12:17, C. Cooke wrote:

<snip>

> >This just makes me feel it's absolutely essential to have some sort of
> >introduction app run automatically after installation or dist-upgrade.
> >Telling users they can hide the bar would be much better (for users
> >with a small screen) than making them have to search in likely
> >unfamiliar menus.
> 
> Thing is, our attention is focused on this one issue now, so it
> makes sense to highlight it in a tour like that. But think of all
> the million other little details we could highlight. If we did such
> a tour, we'd either have to be super-disciplined (and this detail
> would miss the cut), or expect it to be drawn out and dull.
> 
> Better to focus our attention on how to let the user discover this
> naturally, at the time it's most relevant.

What about thinking about some research into the top five or six
things that people find confusing or frustrating during the first few
days of use? It's that time period which really makes the first
impression, after all.

> I suggested to John that we put a 'Settings...' entry in the Dash
> quicklist. We debated it, and he convinced me that it would be more
> useful to put an entry that lets users find more scopes / lenses,
> since most of that quick list is links to lenses.
> 
> I'm starting to think we should collapse the tabs in the Appearance
> control panel, and just have these new options below the wallpaper,
> rather than in a separate tab.

That would probably make finding things easier.

The real problem is that the people who are most frustrated by changes
or interfaces they don't know about often don't realise it's possible
to change things and convincing them that whatever is irritating them
doesn't *have* to is important.

-- 
Charles Cooke, Sysadmin 
Say it with flowers, send a triffid.