unity-design team mailing list archive
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Re: No more dodge windows in Unity?
On 08/02/12 13:13, C. Cooke wrote:
What about thinking about some research into the top five or six
things that people find confusing or frustrating during the first few
days of use? It's that time period which really makes the first
impression, after all.
The first hour is make-or-break, and we research that rigorously, every
few months. We call it baseline testing, because we always do the same
routine: sit a new, un-prejudiced user down in front of the current
snapshot of Ubuntu or its competitors, tell them they have just been
given a new PC, camera, USB stick etc, and invite them to get a list of
things done. Things like surfing the web, sending email, sharing a photo
with friends via Flickr, etc. The list is the same, so we can compare
the effectiveness of Ubuntu as it evolves.
And the great news is that Ubuntu has improved, by this test,
tremendously. Of course, all the apps in Ubuntu are improving, which
helps a lot. But the Unity team's work - both on design and
implementation - deserves a lot of the credit too.
Many of the changes made stem from that research and testing. Not all of
them. But even the crazier bits can be tested in isolation to gain
confidence or shape insights. There's no guarantee we don't have to go
backwards occasionally (c.f. dodging launcher) but it's definitely true
we are, on balance, racing ahead.