Re: to follow up on #42139

I started a project on launchpad, and I'm pretty sure that I'm subscribed to bugs by default. Additionally, since its just me on the project, I have no need for these features.

It sounds like that the Answers section is a feature designed for large projects. It would nice to be able to turn it off for smaller projects, and have it off as the default for new projects. That way, once the maintainer figures out who that person wants to be a question answerer, Answers can be turned back on. Thats just me.

On a larger note, there are a growing number of support options out there, and its confusing which ones to use, and when. There are mailing lists, IRC, the launchpad answers section, google, ubuntu.forums, the wiki, and I know some guys who are coding up a new support tool.

I also used to use a site, ubuntuguide.org, which is possibly being cannibalized by the wiki.

I personally find all these options confusing, and I hope that a wider discussion takes place in the future, that takes all these into account.

Take care,
Dan

On Tue, Aug 19, 2008 at 3:32 PM, Curtis Hovey <curtis.hovey@xxxxxxxxxxxxx> wrote:

On Tue, 2008-08-19 at 18:10 +0100, (``-_-´´) -- Fernando wrote:
> From https://answers.launchpad.net/launchpad/+question/42139
>
> [quote]
> If a user opens a bug ticket, the package owners will be automatically
> subscribed to that ticket.
> But if s/he opens an Answer (actually a Question) the owner or Team
> wont be automatically subscribed to that Answer.
> In the case of Ubuntu, only those users who subscribe to the Answers
> mailinglist will get it, even if the package is indicated, loosing the
> chance of getting those who better know the package from help.
> I propose (after public discussion and with optional selection) that
> Answers automatically emails the team owner or maintainer of a
> package.
> [/quote ]
>
> Since a few comments bellow it was felt that discussion should be
> taken here, i'm posting to the list, and i'll wait on your comments

Package owners are not automatically notified about bugs reports or
questions. User who are Bug Contacts, BugSubscribers, or Answer Contacts
are notified. Package owners receive notification only when they choose
to be notified by assuming one of the roles mentioned. The package
owner, or the developers for that matter, are not necessarily interested
in these roles. Sometime community members are better suited. Each
project must find its own way of delegating responsibility; Launchpad
should not send users spam because it assumes or enforces
responsibilities with the project.

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