ubuntu-phone team mailing list archive

[Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>]

Hey Krzysztof - we've been guessing based on some info that this is related
to memory pressure. Curious if you recall what apps you had open when this
happened ? Or roughly how many. And maybe services turned on/off (gps, bt,
wifi etc)

And curious to hear if you get these freezes "shortly" after rebooting or
does it seem your using the phone for a while?

Thanks for your help.
Br, kg


On Monday, September 14, 2015, Krzysztof Tataradziński <ktatar156@xxxxxxxxx>
wrote:

> Fast update.
> 10 minutes ago I heard that I've received SMS. Button was blinking, but no
> response, can't wake up screen, look at video
> https://www.sendspace.com/file/35eenn
> I had to hold power button long time to reset phone.
>
> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
> <javascript:_e(%7B%7D,'cvml','kevin.gunn@xxxxxxxxxxxxx');>>:
>
>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, European
>> morning is fine people will be able to help, "alf" is specifically chasing
>> this one.
>>
>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński <
>> ktatar156@xxxxxxxxx <javascript:_e(%7B%7D,'cvml','ktatar156@xxxxxxxxx');>
>> > wrote:
>>
>>> Hi Kevin,
>>> I can help tomorrow (I'm going sleep now), but I need a step by step
>>> what to do; if that's important I must admin I don't have Ubuntu on
>>> desktop, but Arch.
>>> After we find all information we need, will be possible to back into
>>> default system packages/files/etc.? I mean without additional files that I
>>> need install to find what that bug is about. After all I just want to have
>>> clean system as before ;)
>>>
>>> Best regards,
>>> Krzysztof Tataradziński
>>> https://launchpad.net/~ktatar156
>>>
>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
>>> <javascript:_e(%7B%7D,'cvml','kevin.gunn@xxxxxxxxxxxxx');>>:
>>>
>>>> Hi guys - I believe we already have this bug logged.
>>>> We are driving ourselves nuts trying to replicate. Only a couple of
>>>> folks in the company have rarely seen.
>>>>
>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>>>>
>>>> Krzysztof if you are seeing this frequently we'd love some help in
>>>> debug.
>>>> I don't know if you'd be willing to do, but we'd like a backtrace of
>>>> the device in the stuck state - but for the interesting bits we'd need you
>>>> to install libc and libstdc++ dbg packages, as well as mir dbg symbols.
>>>> There are some instructions in the bug, but i'll try to make it even more
>>>> clear.
>>>>
>>>> br,kg
>>>>
>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti <
>>>> graziottimarco@xxxxxxxxx
>>>> <javascript:_e(%7B%7D,'cvml','graziottimarco@xxxxxxxxx');>> wrote:
>>>>
>>>>> Try to open a new bug. Maybe other mx4 users can add more dettails.
>>>>>
>>>>> I don't know why this happen.
>>>>>
>>>>> Marco
>>>>>
>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński <
>>>>> ktatar156@xxxxxxxxx
>>>>> <javascript:_e(%7B%7D,'cvml','ktatar156@xxxxxxxxx');>> ha scritto:
>>>>> > I thought that for now apps can't start with phone boot. But the
>>>>> problem is that I use phone, in example sending SMS. Next I turn screen
>>>>> off. 2 minutes later I turn it on again, but touch don't work.
>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti <graziottimarco@xxxxxxxxx
>>>>> <javascript:_e(%7B%7D,'cvml','graziottimarco@xxxxxxxxx');>>:
>>>>> >>
>>>>> >> Hi,
>>>>> >>
>>>>> >> try to remember what kind of app have you installed before that
>>>>> this issue happened.
>>>>> >> Maybe this problem is caused by an app that start itself when the
>>>>> phone boot up.
>>>>> >>
>>>>> >> As I say, I have two MX4 and i don't have this issue.
>>>>> >>
>>>>> >> Marco
>>>>> >>
>>>>> >>
>>>>> >>
>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
>>>>> >>
>>>>> >> Hi Marco,
>>>>> >> Yes, two days ago I done factory reset and today I find that bug
>>>>> again. From Google+ I saw that also Turan Mahmudov is having that issue.
>>>>> >> Best regards,
>>>>> >> Krzysztof Tataradziński
>>>>> >> https://launchpad.net/~ktatar156
>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti <
>>>>> graziottimarco@xxxxxxxxx
>>>>> <javascript:_e(%7B%7D,'cvml','graziottimarco@xxxxxxxxx');>>:
>>>>> >>>
>>>>> >>> Hi Krzysztof,
>>>>> >>>
>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed (Arale r4),
>>>>> and i don't have this issue.
>>>>> >>> You tried with a "factory reset"?
>>>>> >>>
>>>>> >>> Best regards,
>>>>> >>>
>>>>> >>> Marco Graziotti
>>>>> >>>
>>>>> >>>
>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
>>>>> >>>
>>>>> >>> Hello,
>>>>> >>> Since OTA-6 I'm facing strange issues.
>>>>> >>> Sometimes my phone is turning off automatically (don't know when,
>>>>> I saw that when I take it from my pocket) and sometimes touch don't work
>>>>> (need to restart phone to get it working again). Could someone help me?
>>>>> >>> Is that a known bug? If yes, when we can expect some hotfix (I
>>>>> think this is so important that it should be repaired before OTA-7)
>>>>> >>>
>>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>>>>> >>>
>>>>> >>> Best regards,
>>>>> >>> Krzysztof Tataradziński
>>>>> >>> https://launchpad.net/~ktatar156
>>>>> >>>
>>>>> >>>
>>>>> >>>
>>>>> >>
>>>>> >>
>>>>> >
>>>>> >
>>>>>
>>>>> --
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>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>> <javascript:_e(%7B%7D,'cvml','ubuntu-phone@xxxxxxxxxxxxxxxxxxx');>
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>>>>>
>>>>>
>>>>
>>>
>>
>