ubuntu-phone team mailing list archive

[Jim Hodapp <jim.hodapp@xxxxxxxxxxxxx>]

Indeed, as Thomas Voss said above it does appear to be media-hub crashing,
and then the client side is holding on to an invalid player session. We're
in the process of developing the ability to much more gracefully recover
from such a situation but it's not ready yet. So what I would like to see
is the following:

1. rm /home/phablet/.cache/upstart/media-hub.log
/home/phablet/.cache/upstart/application-click-com.ubuntu.music_music_*.log
2. Reboot your phone
3. Open music app
4. Select an album to start playback
5. Send me the music-app log and media-hub logs from that

This will give me a clean log set to work with to see if you have a
situation where media-hub seems to be constantly crashing for some unknown
reason.

Thanks,
Jim

On Wed, Nov 25, 2015 at 5:54 PM, Ashwin Sewambar <ashwin.siqi@xxxxxxxxx>
wrote:

> Fair enough. I just wanted to make sure I hadn't been missing something
> very obvious, like the need to install codecs or something as easy as that,
> because of the persistence of the problem. I haven't had too much time to
> address it properly before. I will file a bug report then.
>
> Ashwin
>
>
> On 2015年11月26日 06:48, Nathan Haines wrote:
>
>> On 11/25/2015 02:10 PM, Ashwin Sewambar wrote:
>>
>>> Well, I don't want to sound rude, but, I've had three replies: One
>>> telling me that my music should be copied in the 'music folder', one
>>> telling me to reboot, and one telling me that it's just an ordinary
>>> crash.
>>>
>>
>> It does come across as a little bit rude.  You didn't give anything close
>> to enough information at the start.  Just "the music app doesn't play any
>> music" which we know isn't fundamentally true of the app, and what amounts
>> to 'I'm going to be really vague about what version of Ubuntu I'm running
>> but you get three guesses.'
>>
>> So someone tried to address the obvious: the Music app only plays music
>> under a specific folder, and then in case that's not the problem, others
>> asked for more information are trying to troubleshoot more information by
>> testing if this is something that goes away after a reboot or if it's a
>> persistent problem.
>>
>> "Try rebooting" doesn't mean "and then stop bothering us if it works
>> after that, because it's not really a problem."  It means "We need to know
>> if this is a temporary problem that is caused by something failing, and
>> this is one way to try and determine a starting condition."
>>
>> Meanwhile, the logs you sent someone seem to suggest that it's an
>> ordinary crash of a system service, and it is useful to know if MediaHub is
>> NEVER running on your tablet, or if it starts out running and then crashes
>> later.
>>
>> In any case, this is the nature of troubleshooting, and since the Music
>> app generally works on every device except yours, we're going to need to
>> examine your device if we're to find out what makes yours different.
>>
>> This problem has been persistent on OTA-6, OTA-7 AND OTA-8 and in both
>>> the rc-proposed and stable channels. I'd just like to have some music
>>> now and/or file a bug report if necessary. Anyone out here who wants to
>>> take this issue seriously?
>>>
>>
>> Bugs are invisible and don't exist unless there's a bug report filed.  I
>> understand you're frustrated and just want some music, but the problem
>> hasn't existed for anybody else until 8 hours ago when you posted about it
>> on the mailing list.
>>
>> You can take the first step toward taking the bug seriously and notifying
>> the developers and tracking its status by filing a bug below:
>>
>> https://bugs.launchpad.net/music-app/
>>
>> It's going to be only the first in a process that is probably going to
>> require a small amount of work on your part in providing information about
>> your device, if you are interested in doing so.
>>
>>
>
> --
> Mailing list: https://launchpad.net/~ubuntu-phone
> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~ubuntu-phone
> More help   : https://help.launchpad.net/ListHelp
>